Sharp Brains

Information Technology Support Technician

Stellenbeschreibung:

IT-Support-Springer (m/w/d) – TV‑Sender & Bankenumfeld in Mainz & Frankfurt

Role Type: Backfill

Contract Duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support

Driving Licence: Required

Site Address: Mainz, Germany

Responsibilities

  • Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  • Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
  • Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
  • Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
  • Administered approved software installations, updates, and security patching in coordination with IT policies.
  • Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  • Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  • Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
  • Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
  • Assisted with Active Directory tasks, basic user account management, and smart‑hands support.
  • Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
  • Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
  • Followed ITIL practices for incident, problem, and service request management in corporate environments.

Requirements

  • Associate seniority level.
  • Part‑time employment type.
  • Information Technology & Analyst job function.
  • Industry: IT Services and IT Consulting.

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Stelleninformationen

  • Veröffentlichungsdatum:

    25 Jan 2026
  • Standort:

    Mainz
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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