Information Technology Support Technician

IT-Support-Springer (m/w/d) – TV‑Sender & Bankenumfeld in Mainz & Frankfurt

Role Type: Backfill

Contract Duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support

Driving Licence: Required

Site Address: Mainz, Germany

Responsibilities

• Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart‑hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Requirements

• Associate seniority level.
• Part‑time employment type.
• Information Technology & Analyst job function.
• Industry: IT Services and IT Consulting.