Information Technology Support Technician

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Job Title

L2 Onsite Support Representative

Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office during his absence.

Duration : 1 Year

Rate : €20-25/hour Gross all inclusive

Support Type : Onsite, multilingual (German + English), 4 days/week during office hours

Responsibilities

• Technical Support (L1/L2): Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors.
• IMAC Services: Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings.
• Device Lifecycle Management: Coordinate hardware refreshes and data backups. Manage asset disposal and documentation.
• User Account & Access Management: Manage user accounts, passwords, MFA, and access controls.
• Networking & Connectivity: Troubleshoot LAN/WAN, VPN, and printer connectivity.
• Peripheral Support: Configure and troubleshoot printers, scanners, and external devices.
• IT Security & Compliance: Ensure antivirus updates, assist in audits, and enforce security policies.
• Asset Management: Track IT inventory, perform audits, and manage shipments.
• Documentation & Reporting: Maintain knowledge base and document recurring issues.
• End-User Training: Provide IT orientation and training on tools and security.
• Project Support: Assist in infrastructure deployments, office relocations, and application rollouts.

Qualifications & Employment Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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