Insurance Risk Associate Stockholm, London Office · Hybrid

Stockholm, London Office · Hybrid

Insurance Risk Associate

YOUR MISSION AT VOI

As the Insurance Risk Associate, you support the operation of Voi’s global insurance programs by maintaining accurate data, coordinating with insurers and brokers, and supporting claims and compliance processes. You help ensure reliable reporting, strong governance, and clear operational insights for the business.

• Support the day-to-day administration of global insurance programs across multiple insurance lines
• Maintain accurate insurance documentation, compliance records, and defined insurance processes
• Coordinate with insurers, brokers, and external partners to support renewals, audits, regulatory submissions, and continuous coverage
• Maintain claims logs and support claims processing, escalations, and follow-ups across all insurance lines
• Track actions and deadlines, and validate claims-related invoices, deductibles, and settlement records
• Support claims trend analysis and prepare structured inputs for reporting and decision-making
• Maintain insurance data repositories and internal tracking systems, ensuring accurate and audit-ready information
• Produce recurring reports on claims trends, open cases, and key performance indicators
• Support dashboards, data visualisations, and improvements to data quality, reporting structures, and workflows
• Prepare insurance documentation for tenders, contracts, and regulatory requirements, including certificates
• Assist with policy wording reviews and flag potential issues to senior insurance stakeholders
• Act as an operational point of contact for internal teams requiring insurance support
• Prepare meeting materials, summaries, and reports, and maintain SOPs and internal process documentation

WHAT YOU NEED TO EMBARK

You are detail-oriented, structured, and comfortable working hands-on across insurance operations, data, and stakeholder coordination.

• 2–4 years of professional experience in an insurance context (claims, underwriting, broking, or insurance operations)
• Good knowledge of insurance lines, claims processes, policy documentation, and regulatory requirements
• Strong attention to detail and experience maintaining accurate, structured data and records
• Analytical and reporting skills, including tracking claims, analysing trends, and validating financial data
• Proactive, solutions-oriented mindset and willingness to learn new systems and insurance concepts
• Experience supporting workflow improvements, knowledge management, or data quality initiatives
• Proficiency in Excel and Google Sheets
• Experience with BI or data tools (e.g. Metabase, Snowflake, Steep, Tableau) is a plus
• Experience working with insurers, brokers, or third-party claims handlers is advantageous
• Fluent English required; Swedish is highly desirable

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join the #1 micromobility company in Europe and one of the fastest growing scaleups
• Get "skin in the game" through our employee options program
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
• Work from our dog-friendly office in Stockholm.

About Voi Technology

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 12 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

Contact: Holmes Rasanen, Talent Acquisition Partner – Business Operations

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