Integration and Technical Expert (limited for 14 months)

Integration and Technical Expert (m/f/d) (limited for 14 months)

Position is a maternity cover, starting July 2026 or later, for a fixed term of up to 14 months.

In this role, you will work in a young, cross‑functional team that values trust, respect, and diversity. The team is focused on creating products that customers love to use and thrives on close collaboration, open communication, and constructive feedback.

Responsibilities

• Handle customer support tickets, perform root‑cause analysis using CI monitoring tools, and provide timely resolutions.
• Debug and update iFlows within the integration package.
• Analyze configuration and connectivity issues across the integration stack including SAP Ariba APIs, SAP Integration Suite security materials, and SAP Signavio Ingestion API.
• Develop and release package updates: review and adopt configuration template changes, maintain code changes in GitHub, manage deployment order, and validate data end‑to‑end in SAP Signavio Process Intelligence.
• Write and maintain documentation such as deployment guides, installation guides, and release notes.
• Work closely with customers, Product Management, SAP Ariba Consulting Team, SAP Signavio engineering teams, and other stakeholders to gather requirements and improve the integration content.
• Contribute to automation and tooling initiatives to improve development and support productivity.

Qualifications

• Hands‑on experience with SAP Integration Suite (Cloud Integration) – designing, configuring, deploying, and troubleshooting iFlows and Content Configuration.
• Solid understanding of REST API integration patterns, ingestion API, OAuth2 authentication, and HTTP‑based data pipelines.
• Experience with JSON‑based configuration management and debugging structured integration payloads.
• Experience in customer‑facing support roles, including ticket handling, root‑cause analysis, and structured incident resolution.
• Familiarity with SAP Ariba Synchronous and Asynchronous APIs and/or SAP Signavio Process Intelligence is a strong plus.
• Preferably experience with CI/CD practices, scripting (e.g., Python or Groovy), and integration monitoring strategies.
• Preferably familiarity with Process Mining concepts and how integration data feeds into process analysis pipelines.
• Preferably enthusiasm for AI, with experience in AI implementation or building AI agent‑based workflows (e.g., LLM‑based automation, agentic pipelines).

Key Attributes

• Customer‑centric mindset with a structured, methodical approach to problem‑solving.
• Proficiency in English, excellent communication and stakeholder management skills, ability to collaborate effectively in an international environment.
• Independent and team‑oriented work ethic.
• Quick learning attitude for new knowledge areas and technical domains.
• Creative thinking and a solution‑oriented mindset.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.