Intern Account Management (d/f/m)

About Personio

Personio’s intelligent HR platform helps small and medium‑sized organizations unlock the power of people by making complicated, time‑consuming tasks simple and efficient. Our team of 1,500 Persons is building user‑friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you’ll make an impact at Personio

You want to have a direct impact on Personio’s rapid growth? In this internship/working student role, you’ll help us guide customers through their journey with Personio by supporting our Account Managers in day‑to‑day customer work and turning insights into actions that keep customers successful and satisfied.

Responsibilities

• Supporting Account Managers hands‑on and operationally in customer calls, emails, and meetings: helping deliver a smooth, professional experience across the customer journey.
• Assisting with churn prevention and retention work: analysing customer signals (e.g., usage, feedback, health indicators) to identify risks early and support targeted follow‑ups to increase customer retention.
• Taking ownership end‑to‑end: managing tasks and follow‑ups from start to finish (documentation, next steps, stakeholder alignment), ensuring outcomes are delivered reliably and on time.
• Supporting process optimisation: helping improve workflows and setups so the team stays efficient while we’re fast‑growing and priorities evolve.
• Building tool proficiency: gaining hands‑on experience with tools used in SaaS account management such as CRM systems and analytics/dashboards (e.g., Salesforce, Gong, Chargebee, etc.) as well as Google Sheets.
• Learning how customer‑centric teams operate: observing and contributing to how we run account management at scale, communicating proactively, adapting quickly, and collaborating with stakeholders across the business.

What’s in it for you?

• Build resilience and self‑confidence through real customer exposure and regular stakeholder communication.
• Gain valuable experience in Sales and Account Management in a high‑growth SaaS environment.
• Get company‑wide insights by supporting cross‑departmental projects and collaborating with different stakeholders.
• Set a milestone for your future career by gathering hands‑on working experience and building a strong internal network.
• Strengthen your presentation, negotiation, communication, and analytical skills.

Role Requirements: What you need to succeed

We’re seeking interns and working students who can effectively communicate and build relationships with customers, listening carefully to needs and supporting the team in delivering the right solutions.

Hard Skills

• Registered student in Business Administration, Economics, or a comparable course of study.
• First experience in HR, SaaS Sales, customer service, and/or a startup environment (a plus).
• Experience creating analyses in Microsoft Excel or Google Sheets.
• Fluent in German and English.

Soft Skills

• Excellent people skills with strong communication and interpersonal abilities.
• Strong problem‑solving skills and the ability to adapt to changing situations and customer needs.
• A structured and analytical way of working, able to solve complex tasks in a goal‑oriented manner and embrace new challenges.
• High proactiveness, diligence, and a get‑stuff‑done mentality, comfortable working in a fast‑paced, dynamic environment.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values‑driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• International team from all over the world, with the flexibility to work from any of our 7 offices across Europe.
• Choose a subsidy for public transportation or a gym membership.
• Both mandatory and voluntary internship opportunities regardless of whether you’re in a gap year or during your studies.
• Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location.
• Continuous feedback and acknowledgement with your manager in weekly 1:1s.
• Build connections through our strong internal student network and regular meet‑ups with colleagues from different departments.
• Join our in‑house knowledge‑sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, etc.).