Internal Sales Representative

The e-commerce division of Gram Group for the DACH region, is looking for a proactive and technically-minded Internal Sales Representative to support our fast-growing online sales operations in Germany and Austria. This is a key role for a motivated individual who enjoys both technical sales and providing excellent customer support in a digital-first environment.

We are not your typical industrial company.

At Gram Group, we are a 50-person team innovating in a very traditional market: industrial weighing. We do this not only through cutting-edge products, but also by focusing on e-commerce as our primary sales channel—something very rare in our sector.

Tasks

What You Will Do

• Customer consultation: Provide clear and knowledgeable guidance to customers on the best weighing solutions for their needs.
• Sales support: Prepare and follow up on quotations, and actively convert inquiries into orders.
• Order processing: Enter customer orders into our systems and ensure excellent after-sales support via phone and email.
• Product knowledge: Learn and continuously deepen your understanding of our products to deliver added value to customers.
• Team collaboration: Work closely with the sales and technical teams to stay aligned on strategy, product developments, and customer feedback.

Requirements

What We're Looking For

• Experience with technical or technological products is essential. You must be comfortable understanding and explaining complex products to customers.
• Experience in e-commerce or online customer interactions is a strong plus, but not mandatory.
• Native-level German is required. Either English or Spanish proficiency is beneficial, especially for communication with colleagues.
• Strong organizational skills and a self-starter attitude.
• Excellent communication skills and a genuine interest in helping customers.
• Solid understanding of digital tools (e.g. CRMs, e-commerce platforms, email support systems).

Benefits

What We Offer

• A dynamic role in a fast-growing and forward-thinking company transforming an old-fashioned industry.
• Real impact: your work directly influences customer satisfaction and business growth.
• Remote work flexibility and a supportive, collaborative culture.
• Competitive compensation and professional development opportunities.

Interested candidates are invited to submit their CV and a cover letter highlighting their suitability for the role and language proficiency.

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.