Internship Service Experience Management

Have you always wanted to take a look behind the scenes at Germany's largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you've come to the right place

The internship is scheduled to start in January 2026 for 6 months. The internship is remunerated.

Tasks
In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases.

• As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects
• You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents)
• You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company
• You will support tenders and help evaluate the bids submitted by bidders
• You will support the management of external service providers (e.g. by developing incentive concepts)
• You will support us in the planning and organization of internal events and workshops

Benefits

• Discounts / shopping
• Employee events (summer festivals, participation in sports competitions etc)
• Flexible working hours
• Free parking
• Jobticket / Subsidized public transport
• Canteen (subsidized by employer)

Requirements
You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and don't get flustered, even when things get busy.

• Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor's and Master's degree program (Gap Year)
• Strong communication and organizational skills
• Initiative and commitment
• Confidence in dealing with Microsoft Office programs
• Very good written and spoken German and English skills
• You have preferably already gained some work experience

Further information can alsobe found in our FAQs.