IS Desktop Specialist Ulm, BW, DE Posted 17 hours ago

## IS Desktop SpecialistGermany - Ulm (Transporeon)**Your Title:** IS Desktop Specialist**Job Location: Transporeon -** Ulm / Germany* Support end users with desktop support and deployment of hardware and software.* Display a high-level of customer service and professionalism.* Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.* Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.* Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.* Work in a multilingual team environment across sites in central Europe.**Tech savvy:** You enjoy learning new technologies and supporting end-users with their technology experience.* Ability to select from several predefined tools to solve problems.* Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.* Ability to effectively communicate in **English and German** both verbal and written.* Excellent organization skills.* Relevant IT certifications such as ITIL, CompTIA A+, etc.* 3+ years of related experience.* Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.* Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.* Basic network troubleshooting experience.* Experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.* Experience with Google Workspace for enterprise collaboration is a plus.Top skillsCold CallingCollaborationCRMB2BArtAnalytical SkillsAnalysisAPISimultaneous Localization and MappingProject Plan
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