IT Applications Support Officer (m-f-d)

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Main Responsibilities

• Collaborate in planning, designing, implementing, and supporting FSC’s IT Business applications and ERP system.
• Perform system administration, troubleshooting, and upgrades in collaboration with IT service providers.
• Gather, analyze, and document user requirements; participate in project development and upgrades.
• Support application configuration, testing, and documentation for changes and new modules.
• Provide user training and support for internal and external stakeholders.
• Manage incidents, bugs, and service requests related to FSC’s applications, using specialist skills like ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal, and Dynamics CRM.
• Coordinate with teams to resolve issues and improve system functionalities.

Your Profile

Education: University degree or higher in Information Systems, Computer Science, IT, or related fields; ITIL certification.

Experience & Skills: Experience supporting IT applications and ERP modules; training end users; proficiency in Microsoft DevOps; detail-oriented; analytical problem-solving skills; ability to multitask.

Languages: Fluent in English, both spoken and written.

Why Join FSC?

• Contribute to sustainable forestry and global environmental efforts.
• Join a diverse, international team of over 60 nationalities in Bonn, Germany.
• Enjoy benefits like relocation support, training, and a vibrant city environment.

Application Details

• Location: Bonn, Germany.
• Type: Full-time, temporary for 2 years with possible extension.
• Start: As soon as possible.
• Deadline: 31 May 2025.

Apply with your CV and cover letter in English. We value diversity and encourage applications from all backgrounds.