IT Business Analyst, Syteline CSI

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

IT Business Analyst, Infor Syteline CSI

Location

Frederica, DE or Lillington, NC (Hybrid)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Step into a high‑visibility Corporate IT role where your functional expertise in Infor Syteline (CSI) directly shapes how our global organization operates end to end. As an IT Business Analyst, you will participate in the functional implementation, optimization, and ongoing evolution of the Infor Syteline/CSI ERP platform, delivering solutions that align business needs with enterprise goals. This is a business‑facing role, partnering closely with stakeholders across manufacturing, sales, and finance to support integrated, end‑to‑end processes. Success requires strong interpersonal skills, a confident and consultative presence, and the ability to manage expectations while translating business needs into practical, scalable ERP solutions. You will collaborate effectively across functions while independently leading initiatives from concept through delivery.

We are seeking a seasoned Infor Syteline (CSI) functional professional with deep expertise in business process mapping and user‑centered solution design. This is not a technical or development role. This role carries ownership across three core areas and the ideal candidate brings hands‑on experience delivering 3–5 full‑cycle Syteline implementations. At minimum your functional depth is across Materials Management, Sales, and Finance, and you hold a strong understanding of financial processes within the system. If you’re a functional Infor Syteline (CSI) expert who understands how manufacturing, sales, and finance truly work together, this role places you at the center of enterprise decision‑making and meaningful business impact.

Responsibilities

• Lead and manage cross‑functional IT projects from initiation to delivery, ensuring timely, quality, and budget‑compliant execution.
• Gather and translate business requirements into functional specifications for Infor Syteline ERP solutions.
• Design and implement scalable solutions within Infor Syteline to support core business processes (Design to Release, Demand to Plan, Plan to Inventory, Inspect to Correct, Procure to Pay, Order to Cash, and Record to Report).
• Coordinate system integrations and enhancements, including evaluation, scope definition, and completion of new feature requests.
• Provide application support and guidance to business users through IT service desk processes and act as liaison between users, vendors, and development teams.
• Develop and maintain process documentation, including blueprinting workflows and supporting change management activities.
• Deliver user training and promote skill development for Infor Syteline across the organization.
• Collaborate with stakeholders to identify opportunities for process improvement and ensure alignment with business objectives.

Requirements

• Bachelor’s degree
• 7+ years of hands‑on experience with Infor Syteline (CSI) ERP.
• 5+ years of experience in business analysis and project management.
• 4+ years of experience managing stakeholders and driving cross‑functional collaboration.
• 3+ years of experience supporting corporate functions with understanding of end‑to‑end operational workflows.
• Must be able to work on Government programs (U.S. Citizen or Permanent Resident).

Core Competencies

• Strong analytical and problem‑solving skills.
• Excellent communication and presentation abilities.
• Adaptable, collaborative, and able to manage multiple priorities independently.
• Proficient in MS365 using Excel for analysis, Word for required documentation, and PowerPoint for clear stakeholder presentations.

Preferences

• Degree concentration: Information Technology, Business Administration, or related field.
• Infor Syteline ERP Core modules
• Infor Syteline MRP and APS
• Infor Syteline Service Module
• Infor Syteline Project Management Module
• Infor Syteline Finance Module
• Infor Syteline Factory Track

Travel & Work Arrangements

• Hybrid from Lillington, NC or Frederica, DE
• Travel up to 25% during implementations.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit