IT Business Consultant Customer Service (m/f/x)

Stellenbeschreibung:

At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile.

Internal title: Business Constultant Customer Service (m/f/x)

Creating passion: your responsibilities

As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.

Your key tasks:

Analyze and optimize business processes, promoting best practices in the domain Customer Service
Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
Collaborate with business stakeholders to define and describe IT requirements
Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
Contribute to the selection of new IT solutions
Conduct workshops and presentations for stakeholders
Work closely with Domain Architects, Demand Manager and Solution Architects

Contributing your strengths: your qualifications

Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
Solid knowledge in the business domain: Customer Service
Several years of experience in consulting
Experience in process analysis and modeling (e.g., BPMN)
Strong communication and facilitation skills
Analytical mindset and structured working style
Fluent in German and English, any other European language B1 level is a plus.

Our commitment to you: your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

Attractive remuneration and social benefits
Flexible and hybrid working
Freedom for creative work
Company pension scheme
Crisis-proof workplace
Individual development and training opportunities
Employee benefits & discounts
Bicycle leasing through salary conversion
Healthy & regional catering in the company restaurant
Company health management programme
EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)

Please only use the online application option.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici.

One Passion. Many Opportunities.

Das Unternehmen

Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert diestandortübergreifendenIT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen.