IT Consultant - Foundation Support (m/f/d)

Overview

Join METRO.digital as an IT Consultant – Foundation Support (m/f/d) and help us drive technology for one of the leading international wholesalers specializing in food. From e‑commerce to checkout to delivery software, we build the future of wholesale with passion and ownership.

Responsibilities

• Operate and improve the company’s server, endpoint, and cloud environments.
• Manage the full lifecycle of devices, including mobile devices via MDM.
• Ensure stable and secure network operations and remote access.
• Strengthen the security posture and ensure compliance with GDPR and internal policies.
• Deliver operational support via ITSM processes and tools.
• Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes.
• Lead small projects like migrations and rollouts from planning to completion.
• Document systems and processes clearly and keep knowledge bases up to date.
• Collaborate with IT teams and business units, communicating clearly and enforcing standards.

Key Competencies & Qualifications

Technical Skills

• Windows administration (AD, GPO, WSUS).
• Basic Linux knowledge.
• MDM solutions (e.g., Intune, MobileIron).
• Networking (TCP/IP, DNS, DHCP, VPN, WLAN, basic routing/switching).
• Cloud services (Microsoft 365, Azure; AWS is a plus).
• IT security (endpoint protection, MFA, firewalls, patch management).
• ITSM tools (ServiceNow, Jira, OTRS) and ITIL understanding.

Soft Skills

• Strong problem‑solving and troubleshooting abilities.
• Process‑oriented mindset with good documentation skills.
• Clear communication with technical and non‑technical stakeholders.
• Customer focus and pragmatic solution design.
• Team player with assertiveness when enforcing standards.
• Flexibility and resilience under pressure.
• Fluent German and English, written and spoken.

Benefits

• Hybrid and agile work: thrive in a flexible, multicultural environment.
• People development: we offer individual and company‑wide programmes and trainings to grow together.
• Support with individual solutions: we support you at every stage of your professional journey.

Ready to make an impact? Apply now!