IT Desktop Support Engineer (Secondary Support)

Job Description :

Job Title : EUC IT Desktop Support Technician

Job Type & Location : Onsite || 8 hrs / day - 4 to 5 Day Project || Burchardstraße 8, 20095 Hamburg, Germany

We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. This role requires strong technical skills, excellent customer service, and the ability to work independently or as part of a team. They need a technician for 10 days (full day at the customer location for Normal business hours) tentatively starting from the first week of June. The purpose is to assist users with initial laptop issues as we will be configuring and dispatching them

Job Requirements : Technical

• Minimum 2 to 3 years of hands‑on experience in IT infrastructure field support.
• Proficient in desktop / laptop / printer / peripherals troubleshooting and break / fix support.
• Solid understanding of Windows OS (administration), and basic knowledge of MAC / Linux OS.
• Experience in desktop application installation and technical troubleshooting.
• Strong grasp of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Familiar with LAN / WAN concepts and smart hands support activities.
• Ability to lift / move computer equipment up to 50 lbs.
• Capable of supporting and replacing peripheral / networking hardware including:
• Monitors, keyboards, mice, printers, fax machines, scanners.
• Routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels.
• Skilled in network cabling troubleshooting and resolution.
• Experience in repeat call analysis and developing preventive solutions.
• Exposure to problem management processes.
• Working knowledge of ITSM / ticketing tools (e.g., ServiceNow, Remedy).
• Certifications Preferred : Associate degree in Electronics, CompTIA A+, and OEM certifications (Dell, Toshiba, Lenovo, etc.).
• The required skill set includes Desktop Support, End-User Computing (EUC), and Laptop Imaging.

Non-Technical

• Good Customer management skill
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

#J-18808-Ljbffr