IT / Desktop Support Engineer

Job Description :

We are seeking a skilled and customer-focused IT Onsite Support Engineer to provide technical assistance and support to end-users at our Stuttgart, Germany office. The ideal candidate will have hands‑on experience with laptops, desktops, and mobile devices, and demonstrate strong problem‑solving abilities to ensure smooth IT operations onsite.

Key Responsibilities :

• Provide onsite Level 1 and Level 2 technical support for laptops, desktops, and mobile devices (Windows, macOS, Android, iOS).
• Troubleshoot hardware and software issues, including operating systems, network connectivity, and business applications.
• Set up, configure, and deploy hardware (PCs, laptops, mobile devices) and software in accordance with company standards.
• Manage user accounts, access rights, and profiles via Active Directory and other internal tools.
• Respond to service tickets and incidents within defined SLAs.
• Assist in onboarding and offboarding of employees from an IT perspective.
• Maintain asset inventory and track equipment issuance and returns.
• Liaise with global IT teams and third-party vendors when necessary.
• Provide hands‑on support during IT‑related projects and initiatives.
• Maintain documentation related to IT processes, configurations, and troubleshooting guides.

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