IT Field Service Support – Workplace Services

Overview

Role: IT Field Service Support – Workplace Services

We are seeking an experienced IT Field Service Support Engineer to join our Workplace Services team.

Responsibilities

• 1. End-User Device Support
  • Provide on-site break/fix support for Windows 11, macOS/MacBooks, iPhones/iOS devices, and printers.
  • Troubleshoot hardware for HP, Lenovo, and other endpoint clients.
  • Support installation, configuration, and upgrades.
• 2. Device Lifecycle Management
  • Manage complete device lifecycle including provisioning, deployment, maintenance, refresh, and retirement.
  • Perform device imaging and reimaging.
  • Execute secure data wipe operations and coordinate disposal.
• 3. Operational Support & Coordination
  • Coordinate with OEM vendors for warranty repairs and replacements.
  • Maintain accurate asset records.
  • Ensure SLA compliance.
• 4. ITSM & Process Management
  • Handle incidents and requests using ITSM tools.
  • Follow IT policies, workplace standards, and compliance.
  • Participate in process improvements.

Required Skills & Experience

• Minimum 5 years in IT field support.
• Expertise in Windows 11, macOS/MacBook, iPhone/iOS, printers.
• Hardware knowledge: HP, Lenovo.
• Experience with device imaging, data wiping, and disposal coordination.
• ITSM tools and SLA management.

Language Requirements

• German – Mandatory
• English – Added advantage

Preferred Certifications

• Microsoft Certified – Windows 11
• Apple Certified Support Professional (ACSP)