IT Hardware Support

Job Overview

This role will be located at the customer office in Leipheim and will require employee boarding support to the EMEA region. The IT Onboarding and Offboarding Specialist is part of the global IT support function and reports to the IT Support Desk Supervisor. The role also includes collaborating with Human Resources, Hiring Managers, and internal IT staff to keep processes aligned and consistent.

Knowledge / Skills / Abilities

• Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12.
• Experience with endpoint security and management software. Preferred, not needed.
• Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed.
• Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP).
• Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia.
• Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation.
• Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details.
• Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community.
• Excellent written communication skills with the ability to adapt to the intended audience.
• Proficient in conveying technical information in a way that is easy to understand.
• Ability to communicate clearly in English and German.
• Meticulous and have time management skills.