IT Onsite Support Engineer (DE-Grosswallstadt, 1st/2nd level support, VPN, AD)

Stellenbeschreibung:

Join D-ploy GmbH as an IT Onsite Support Engineer (DE‑Grosswallstadt, 1st/2nd level support, VPN, AD).

We are an IT and Engineering Solutions company operating across EMEA, delivering innovative services to industry leaders. We value solution‑oriented, flexible professionals who help clients optimise IT productivity.

Responsibilities

Eliminate and process faults in the industrial environment (1st/2nd level support)
Act as the main point of contact for employees who experience computer issues
Monitor the performance of the company’s desktop infrastructure and suggest improvements
Evaluate, create, and develop solutions in the industrial sector
Elaborate and implement standards in the industry and participate in concepts for the industrial IT environment
Resolve software, hardware and device issues reported by end users
Install, configure, and maintain desktop hardware and software
Provide support for client standard technologies, including Exchange and AD account management
Troubleshoot PC connectivity and network elements (ISP circuits, firewalls, switches, wireless, telephone)
Implement and support remote access solutions (VPN)
Escalate service issues when required
Communicate with customers and end users, keeping them informed of incident progress and planned changes
Monitor network performance for availability, utilisation and latency, taking appropriate measures to resolve throughput issues
Maintain and track assets
Advise and train staff on computer operations and software applications

Requirements

Good understanding of information technology, trends, products and solutions
1+ years’ experience in a similar support position across a variety of technologies and services
Experience with Microsoft Office & Office 365, PC/Laptop hardware and peripherals (including printers)
Basic knowledge of Active Directory and Exchange
ITIL certification and familiarity with ServiceNow ticketing system is an advantage
GMP/GxP knowledge is a plus
Highly self‑motivated, detail‑oriented and customer focused
Service‑oriented mindset with a drive to deliver on tasks and projects
Ability to work independently and follow directions and best practices
Strong communication and interpersonal skills
Fluent German (at least C1) and English (written and spoken)
Declaration of criminal record extract not older than three months