IT Process Manager

In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a "Process Manager (m/f/d)" in the Demand, Portfolio and Service Management department.
Your Tasks & Responsibilities:

• In your role as "IT Process Manager (m/f/d) in our Demand, Portfolio, and Service Management department", you will play a pivotal role in shaping and optimizing our IT processes. Your main responsibilities will include:
• Analyzing and Optimizing Workflows: Evaluate existing workflows to identify inefficiencies and bottlenecks. Design and implement new or improved processes that enhance demand, portfolio, and service management.
• Stakeholder Collaboration: Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle. Act as a bridge between business needs and technical solutions.
• Driving Implementation: Lead cross-functional teams to roll out new processes, ensuring smooth adoption and effective change management across the organization.
• Performance Monitoring: Define key performance indicators (KPIs), monitor portfolio performance, and regularly report governance metrics to management.
• Documentation and Standards: Maintain clear and comprehensive documentation of processes, standards, and procedures to ensure transparency and compliance.
• Continuous Improvement: Proactively identify opportunities for process improvements and contribute to a culture of innovation and excellence within the IT Transformation & Country Management division.

If you enjoy working in a dynamic environment, collaborating with diverse teams, and making a measurable impact on business outcomes, we look forward to your application.

What We Are Looking For:

• Educational Background: Completed degree in Business, Engineering, Information Technology, or a comparable qualification.
• Process & IT Expertise: Solid knowledge of IT governance, process modeling (e.g., BPMN, Signavio), and service design methodologies.
• Analytical Strength: Strong analytical and problem-solving skills, with the ability to identify bottlenecks and develop effective solutions.
• Communication Skills: Excellent communication and interpersonal abilities, enabling you to collaborate with stakeholders at all levels and translate business needs into requirements.
• Collaboration Tools: Proficiency with modern collaboration and project management tools (e.g., MS Teams, Jira, Confluence, PlanView).
• Languages: Very good knowledge of both German and English, written and spoken.
• Initiative & Adaptability: Proactive mindset, willingness to drive change, and openness to continuous learning in a dynamic environment.

Nice to have:

• Experience in IT service management frameworks (e.g., ITIL)
• Familiarity with digital transformation projects or agile methodologies

What we offer:

• Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin, we act as a foundation company that is future-oriented, social, and sustainable.
• We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030, we will make Zeppelin climate-neutral in its day-to-day business operations.
• Creative freedom: With us, you get the opportunity to drive issues forward on your own responsibility.
• Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
• Z Colorful: We work with targeted activities, such as our women's network and our impulse series, to anchor diversity and its appreciation at Zeppelin.
• Work-life balance: We offer you mobile and flexible working and 30 days of vacation. In addition, we have various offers and initiatives around the topics of health, children and care.
• Health and fitness: Through our ZFIT initiative, you can participate in various theme weeks and yoga classes, or even lease a company bicycle.
• Company pension plan: We support your pension.