IT Process Manager (m/f/d)

Zeppelin Group Garching bei München

Stellenbeschreibung:

IT Process Manager (m/f/d)

Join to apply for the IT Process Manager (m/f/d) role at Zeppelin Group.

In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a “Process Manager (m/f/d)” in the Demand, Portfolio and Service Management department.

Responsibilities

  • Play a pivotal role in shaping and optimizing IT processes, focusing on demand, portfolio, and service management.
  • Analyze and optimize existing workflows, identifying inefficiencies and bottlenecks; design and implement new or improved processes.
  • Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle, acting as a bridge between business needs and technical solutions.
  • Lead cross‑functional teams to roll out new processes, ensuring smooth adoption and effective change management.
  • Define key performance indicators (KPIs), monitor portfolio performance, and regularly report governance metrics to management.
  • Maintain clear and comprehensive documentation of processes, standards, and procedures to ensure transparency and compliance.
  • Continuously identify opportunities for process improvements and contribute to a culture of innovation and excellence within the division.

Qualifications

  • Completed degree in Business, Engineering, Information Technology, or a comparable qualification.
  • Solid knowledge of IT governance, process modelling (e.g., BPMN, Signavio), and service‑design methodologies.
  • Strong analytical and problem‑solving skills, with the ability to identify bottlenecks and develop effective solutions.
  • Excellent communication and interpersonal abilities, enabling collaboration with stakeholders at all levels and translation of business needs into requirements.
  • Proficiency with modern collaboration and project‑management tools (e.g., MS Teams, Jira, Confluence, PlanView).
  • Very good knowledge of both German and English, written and spoken.
  • Proactive mindset, willingness to drive change, and openness to continuous learning in a dynamic environment.

Nice to have

  • Experience in IT service management frameworks (e.g., ITIL).
  • Familiarity with digital transformation projects or agile methodologies.

What we offer

  • Unique corporate culture based on the values of Ferdinand Graf von Zeppelin.
  • Commitment to sustainable practices and climate neutrality by 2030.
  • Creative freedom with the opportunity to drive issues forward independently.
  • Extensive development opportunities and a diverse training program.
  • Initiatives supporting diversity and inclusion.
  • Work‑life balance with mobile and flexible working and 30 days of vacation.
  • Health and fitness benefits through the ZFIT initiative.
  • Company pension plan support.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry

Construction

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Stelleninformationen

  • Veröffentlichungsdatum:

    23 Jan 2026
  • Standort:

    Garching bei München
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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