IT Process Manager (m/f/d)

IT Process Manager (m/f/d)

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In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a “Process Manager (m/f/d)” in the Demand, Portfolio and Service Management department.

Responsibilities

• Play a pivotal role in shaping and optimizing IT processes, focusing on demand, portfolio, and service management.
• Analyze and optimize existing workflows, identifying inefficiencies and bottlenecks; design and implement new or improved processes.
• Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle, acting as a bridge between business needs and technical solutions.
• Lead cross‑functional teams to roll out new processes, ensuring smooth adoption and effective change management.
• Define key performance indicators (KPIs), monitor portfolio performance, and regularly report governance metrics to management.
• Maintain clear and comprehensive documentation of processes, standards, and procedures to ensure transparency and compliance.
• Continuously identify opportunities for process improvements and contribute to a culture of innovation and excellence within the division.

Qualifications

• Completed degree in Business, Engineering, Information Technology, or a comparable qualification.
• Solid knowledge of IT governance, process modelling (e.g., BPMN, Signavio), and service‑design methodologies.
• Strong analytical and problem‑solving skills, with the ability to identify bottlenecks and develop effective solutions.
• Excellent communication and interpersonal abilities, enabling collaboration with stakeholders at all levels and translation of business needs into requirements.
• Proficiency with modern collaboration and project‑management tools (e.g., MS Teams, Jira, Confluence, PlanView).
• Very good knowledge of both German and English, written and spoken.
• Proactive mindset, willingness to drive change, and openness to continuous learning in a dynamic environment.

Nice to have

• Experience in IT service management frameworks (e.g., ITIL).
• Familiarity with digital transformation projects or agile methodologies.

What we offer

• Unique corporate culture based on the values of Ferdinand Graf von Zeppelin.
• Commitment to sustainable practices and climate neutrality by 2030.
• Creative freedom with the opportunity to drive issues forward independently.
• Extensive development opportunities and a diverse training program.
• Initiatives supporting diversity and inclusion.
• Work‑life balance with mobile and flexible working and 30 days of vacation.
• Health and fitness benefits through the ZFIT initiative.
• Company pension plan support.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry

Construction