IT Project Manager

Project Manager (m/f/d) - Order to Cash Transformation

We are looking for a highly capable and structured Project Manager (m/f/d) to drive the transformation and optimization of our Order to Cash (O2C) process across multiple systems and business units.
Ref.No.: JR1011260 | Remote | EU region

Your mission as a Project Manager (m/f/d)

In this role you will lead key initiatives involving ERP (Microsoft Dynamics 365- Operations, Finance, supply chain), Salesforce, customer master data, billing and invoicing, order management, and collections - working across Commercial, Finance, IT, and Customer Service functions.

What else will you be doing as Project Manager (m/f/d)

Program & Project Delivery

Lead end-to-end project planning and execution of Order to Cash improvement initiatives across the CWS Hygiene business.
Manage the implementation or enhancement of systems and processes related to:

• Sales order management
• Customer data (MDM)
• Credit and invoicing workflows
• Billing accuracy
• ERP (D365) integration and process harmonization
• Customer communications and portals

Coordinate between Commercial, Finance, Customer Service, IT, and external vendors to deliver results.
Identify pain points and bottlenecks in the current O2C process and drive root cause resolution

Stakeholder Engagement

Facilitate workshops to map current vs. future-state processes
Build strong relationships with regional and functional leads to ensure business alignment
Act as a key contact for IT, external consultants, and business users across markets

Planning & Governance

Develop detailed project plans, risk registers, change logs, and communications plans
Track progress against KPIs (e.g., DSO, billing cycle times, order errors)
Manage budgets, vendor deliverables, and change requests

Process & Change Management

Design and document standard operating procedures (SOPs) and training materials
Ensure change is embedded effectively with local teams through training and communication
Champion adoption of harmonised O2C processes and data practices

How do you make sure that every project is a success?

At CWS Hygiene, we believe that the right personal and cultural fit is essential. You should be highly analytical, detail-oriented, and enjoy working in an interdisciplinary environment. Your profile should include:

Must-Have:

7+ years of project management experience, ideally in supply chain, commercial operations, or finance functions
Certification and experience in Waterfall and Hybrid
Experience leading Order to Cash, Quote to Cash, or Commercial Operations process improvement or system transformation projects
Familiarity with ERP systems (Microsoft Dynamics 365 or SAP) and CRM platforms (Salesforce)
Strong analytical and process mapping skills (e.g., using Visio, Lucidchart, Miro)
Proven success delivering cross-functional projects on time and within budget
Strong organizational and stakeholder management skills
Fluency in German and English

Nice-to-Have:

Experience with e-invoicing, customer self-service portals, or RPA (Robotic Process Automation)
Understanding of master data governance, especially customer and pricing data
Certification in Project Management (e.g., PRINCE2, PMP) or Agile methodologies
Experience working in B2B services or hygiene/manufacturing industries

Key Competencies

Structured, logical thinker who can work independently
Ability to manage ambiguity and lead teams through change
High attention to detail combined with a practical problem-solving mindset
Excellent communicator, both verbal and written

What is in it for you?

Working at CWS Hygiene means working in a dynamic and challenging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are; think customer first, empower others, improve every day, compete for success and take ownership.
A competitive salary of between gross € 65.000 and € 85.000 annually, depending on your experience
A bonus of up to 10% of you base salary, depending on individual targets and company performance
Lead high-impact transformation projects within a growing organization
Exposure to a wide variety of stakeholders and senior leadership
Hybrid working flexibility and collaborative work culture

About CWS Hygiene:

With innovative, sustainable, and digitalized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and in public spaces. The complete solutions include hand and washroom hygiene for small to large sanitary facilities as well as clean entrances and exits with mats in building complexes, public buildings, and industrial facilities. CWS Hygiene stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy," thereby contributing to a healthier and safer future. More than 65,000 existing customers in Germany are supported by over 1,500 employees, with a total workforce of 4,000 across Europe.

CWS Hygiene operates in 15 European countries and is owned by Franz Haniel & Cie. GmbH.

More information at: https://www.cws.com/hygiene