IT Service Design and Billing Specialist

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as growth oriented market leader invite you to join us on our journey from good to great!

About us

NORMA Group is leader in Engineered Joining Technology, providing clamps, connectors and fluid technology to over 10,000 customers in a range of industries. What makes NORMA Group who we are: leaders with expertise, dedication and drive to pursue ideas, and by doing so, change the world. Today we are ~7,800 people strong, enriched by our diverse backgrounds and perspectives. We have a solid network of manufacturing facilities, sales and distribution sites so we can be close to our customers.

About our culture

At NORMA we truly live according to our values: Enjoy speed, adapt fast, take action! Within our modern workspaces we cultivate intercultural collaboration, encourage creativity and are brimming with passionate people who love what they do. But we know life isn’t just about work. It’s about balance. And our flexible approach enables working hours that fit your life.

What is this position about?

This role is supporting IT financial controlling and budgeting tasks and ensuring fair and auditable distribution of central IT cost as defined in NORMA intercompany contracts. Also, it is required for delivering an monitoring transition services for Dolphin project. Adequate service design is the foundation for the transparency required in our cost management and cost distribution.

• Setup, record and monitor relevant KPIs for IT global services, processes and functions
• Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities
• Conduct benchmarks and surveys, analyze and act on results
• Collect and aggregate service cost and consumption data from various sources
• Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling
• Identify and create coaching opportunity, required change, new demand as well as new knowledge articles
• Review and update Group IT processes, maintain process documentation and related knowledge base

Qualifications:

• Bachelor's degree in Information Technology.
• Deep understanding of IT Service Management best practices, ideally with ITIL certification.
• Strong analytical and problem-solving skills, with the ability to interpret complex financial data.
• Excellent communication and interpersonal skills.
• Proven track record of driving process improvements and implementing best practices.
• Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
• Analytical Skills
• Communication
• Process Improvement

Contact for this position: ELISABETE GOMES BRANDAO