IT Service Desk Specialist

Company Description

• Location: Mülheim-Kärlich, Germany
• Work Arrangement: Full-time, on-site 

Imagine a place where your contributions lead to real impact. Welcome to TOMRA, with innovation at our core, we develop cutting-edge solutions for resource optimization in recycling, food sorting, and mining. From all corners of the world, we transform how we obtain, use, and reuse the planet's resources. Our success is reflected in more than 100,000 installations globally and a team of over 5,000 employees across more than 100 countries – combining global expertise with local insights to deliver smarter solutions for a more sustainable future.

At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard.

Job Description

As an IT Servicedesk Specialist, you will be part of the global IT Servicedesk Team, ensuring reliable and timely support for end users. With a customer-centric approach, you help keep our colleagues productive through professional IT service and collaboration across the Group IT Service Delivery team.

Responsibilities:

• User Support – Deliver L1 support, manage onboarding/offboarding, and resolve end-user issues.
• IT Service Management – Handle incidents/requests, escalate to L2/L3, and liaise with external vendors.
• Client Administration: Prepare and support devices, applications, and access for employees.
• Asset Management: Manage IT assets (laptops, phones, printers, conferencing systems) and maintain records.
• Infrastructure Management: Ensure local IT systems run smoothly, support catalog services, assist remote teams and provide on-site assistance for infrastructure hardware.

Qualifications

• Bachelor's degree in Computer Science/IT (or proven equivalent experience)
• Knowledge of Windows, Microsoft 365, and common collaboration tools (Outlook, Teams, OneDrive).
• Hands-on experience supporting end users, mobile devices (iOS/Android), and standard IT equipment.
• Basic understanding of networking (LAN/WAN/WLAN), Windows Server or Linux, and cloud services (Microsoft Entra, Intune).
• ITIL 4 Foundation or similar certification is a plus.
• Native/Fluent in German, proficient in English.

Additional Information

Our Benefits 

• 30 days of annual leave
• Company-supported pension scheme & accident insurance
• Opportunity to purchase TOMRA shares
• Discounts for online shops and bike leasing
• Gym membership support
• Coaching & personal development programs
• Inclusive culture with active ERG groups (Women, LGBTQ+, Roots)

Interested?

Please submit your CV in English.

Instead of a lengthy motivation letter, just answer one simple question in the "Message to Hiring Manager" section when submitting your application:

• What is the name of the main sorting machine at TOMRA Recycling?

Feel free to add any additional remarks you'd like us to know.

* TOMRA is proud to be an equal opportunity employer. We do not discriminate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or any other protected status under applicable law. We are committed to building a diverse and inclusive environment.

Most importantly, it's a match

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