IT Service Manager - Document Management System (gn*)

IT Service Manager - Document Management System (gn*)

Unna near Dortmund Full-time

Your tasks

• Responsibility for document management system (DMS) and connected processes
• Requirements management and system optimization: Close cooperation with specialist departments to define requirements and continuously improve systems
• Change and release management: Planning, control and implementation of changes, releases and deployments in accordance with the change management process
• Test and rollout support: Participation in implementations, rollouts and execution of UAT, integration and regression tests.
• Operation and support: Ensuring daily operations and 2nd level support for system and process-related issues.
• Service provider management and documentation: Coordination of external partners incl. SLA/OLA monitoring and maintenance of service catalogs and operational documentation.

Your profile

• You have a degree in computer science, business informatics, document management/administration or a comparable qualification
• You have several years of professional experience in IT application management, ideally with a focus on DMS/ECM systems
• Good knowledge of archiving, metadata management, workflow design and authorization models
• ITIL knowledge (v3/v4) and experience in operational service management
• Understanding of regulatory requirements (GDPR, GoBD, ISO 27001)
• Confident handling of MS 365, Jira, Power BI and documentation tools
• You are characterized by your strong communication skills and analytical, solution-oriented way of working
• Very good German and English skills round off your profile

We offer you

Work-life balance: A flexible working time model and the option to work from home.

Welcome Days: Our comprehensive onboarding supports you in making a successful start at our company.

Induction: A structured induction in your area that optimally prepares you for your role.

Our location: Very good transport connections and free parking.

The canteen: In our company restaurant "Frankies" you get inexpensive food and drinks every day.

Discount in our stores: 15% staff discount and exclusive VIP discount for your friends and family.

Advantage platforms: Over 5,000 offers are waiting to be discovered on three advantage platforms.

Company pension scheme and capital-forming benefits: We subsidize your reserves and pay capital-forming benefits.

Training and development opportunities: Your further development is important to us. We offer a wide range of training courses and seminars.

We are Woolworth. Are you too?

Join our team now and apply.

*gender-neutral | All people are equally welcome at Woolworth.