IT Service Manager (gn) Full-time/Part-time

IT Service Manager (gn) Full-time/Part-time (hybrid) Ratingen, North Rhine-Westphalia, Germany | req4054

IT Service Manager (gn) Full-time/Part-time (hybrid)

What you can expect

• You will be responsible for managing and monitoring service relationships with external partners and service providers.
• You will also assist in the description, tendering, and procurement of new IT services and the selection of suitable service providers.
• You will also further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and costs.
• In addition, you will evaluate new technologies or solutions and make recommendations for future business requirements.
• You will monitor the applications and services used and ensure their stability.
• You will also analyze malfunctions and ensure that they are permanently rectified in second-level support.
• In addition, you will plan, coordinate, and support IT projects from implementation and testing to rollout, and ensure their smooth transition into operation.
• You will further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, and ensure compliance with regulatory requirements.

What sets you apart

• You have a degree in (business) information technology or a comparable qualification and ideally have certifications such as ITIL v4 or Microsoft/IAM certificates.
• You have relevant professional experience in IT service management, including incident, change, and release management.
• In addition, you have in-depth IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertification.
• You also have experience in managing service providers and SLAs and KPIs.
• You are also able to transfer projects into stable operation in a structured manner and resolve complex incidents in second-level support.
• You have good technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.
• You are also confident in using ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.
• In addition, you work analytically, in a structured manner, and independently, and communicate confidently in German and English.

We look forward to receiving your application and to applicants who will enrich our diverse culture! Regardless of age, gender, origin, and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be filled on a full-time or near-full-time basis (at least 30 hours per week; except for working students and positions explicitly advertised as part-time*). DKV Mobility is looking for the best talent and knows that they are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please discuss the flexibility you need with us during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players – because only together can we be successful! #teamofteams
We want you to feel welcome with us right from the start!

We are a certified employer

Our employees trust us. As an employer, we are regularly recognized by independent institutes, e.g., as a Top Employer in Germany and a Great Place to Work!

We value work-life balance

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. We also focus on a balanced mix of on-site meetings and working from home.

We support you in your development

We offer you the ideal conditions to familiarize yourself with your new role so that you can quickly find your feet and become part of the team! To further your personal development, we offer you access to a modern learning environment – independent, anytime, anywhere. This will enable you to meet the challenges of tomorrow!

We are committed to a net-zero future

After achieving our Green Pledge climate goal in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we have set ourselves ambitious net-zero climate goals. The targets have been validated by the Science Based Targets Initiative. DKV Mobility is committed to achieving net-zero greenhouse gas emissions across its entire value chain by 2050, based on a base year of 2022. Want to do your part for climate protection? Follow us on our journey to net-zero.

We have been growing for around 90 years

We have been growing for around 90 years. How do we do it? We constantly adapt our products and our business model to changing customer needs. This allows us to remain mobile and master every challenge that the future holds.

There are many other good reasons to work at DKV Mobility. For example, we offer capital-forming benefits, a company health management program, discounted gym membership, and support for leasing your e-bike through our partner Jobrad!

Did you know that we have received several awards as an employer in recent years?

Have we piqued your interest? Then we look forward to receiving your application! If you have any questions, please contact Ekaterina Kolesnikova at