IT Service Manager (gn)

At ISD FENIQS, we place future orientation and sustainable change at the center of our actions.

As an owner-managed IT consulting and services company, we stand out as a reliable partner for our customers, particularly in the competence areas of Modern Workplace, Cloud & Infrastructure, Solution & Application Engineering, and Cybersecurity. To ensure the best customer experience and generate added value, we leverage the potential of information technologies and digital transformation, supported by the expertise of over 170 IT consultants and specialists.

We are looking for motivated individuals who want to take responsibility, help shape the future, are customer-oriented, and enjoy working in a committed team. Would you like to join us and advance your career?

Apply for a job with us! At ISD FENIQS, you can expect exciting projects, flat hierarchies, and a trust-based working environment where you are a key factor.

About this position

What you can expect

You will serve as Service Manager for medium to large services, supporting both IT and OT system landscapes in the industrial environment of our existing customers. As the central point of contact, you will be available to the customer and delivery teams. Your responsibilities include process consulting, implementing defined service KPIs, conducting regular service reviews, and monitoring service quality. Additionally, you will ensure compliance with ITIL-based processes and continuously optimize them. Operating standard tools for ticket documentation, maintaining operating manuals, and generating reports will also be part of your routine.

What you should bring to the table

• Professional experience in managing and scaling managed services appropriate to the role
• Solid methodological knowledge in IT service management, with certifications in ITSM frameworks such as ITIL or COBIT
• A high affinity for IT and relevant knowledge of business processes and structures
• Previous experience with ServiceNow (dashboarding, reporting)
• Experience in data analysis, preparing, and providing decision bases
• Business fluent in German and English
• A strong sense of responsibility, high intrinsic motivation, team spirit, and commitment
• Ability to quickly familiarize with complex, rapidly changing topics and maintain focus on essentials in a dynamic environment
• Effective communication skills and a confident demeanor

Competence areas

• Customer Relationship
• Leadership
• Administrative Work
• Technical Expertise

Which benefits we offer

Every employee can see the results of their work and contribute directly to our company's success. To support you, we offer a range of benefits.

Development

We invest in your continuous personal development.

Events

Enjoy summer events, Christmas parties, company runs, and team activities, emphasizing fun and team spirit.

Car & Bike

Opportunity to have a company car or a job bike.

Equity

All employees can participate financially in our shared success, becoming entrepreneurs.

Vacation

Relaxation is important—30 vacation days are standard.

What is great with us

Values

Engagement, Customer Centricity, Responsibility, Trust, Respect, Development, Team

Colleagues

A good mix of experienced professionals and young talents, driven by entrepreneurship, ownership, and growth.

Company Equity

Opportunity to participate in the company's financial success.

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