IT Service Operations & Management Responsible - Application Services (gn*)

IT Service Operations & Management Responsible - Application Services (gn*)

Unna near Dortmund Full-time

Your tasks

• Documentation of the application landscape
  Recording and visualization of all applications, interfaces and dependencies including operator, license and support information.
• Evaluation and KPIs
  Analysis of stability, scalability and maturity of the applications as well as definition of KPIs and service levels for performance measurement.
• Ensuring the operation
  Operation and support for applications in purchasing, logistics, merchandise management, HR and finance, including incident, problem, change and release management.
• Partner coordination & documentation
  Management of internal and external partners and maintenance of operational, service and emergency documentation.
• Service catalog & SLA monitoring
  Development and maintenance of an application service catalog and monitoring of service quality and SLAs.
• Optimization & consulting
  Initiating improvement measures and advising the specialist departments on service quality, release planning and lifecycle management.

Your profile

• You have a degree in computer science, business informatics or a comparable qualification
• You have at least 5 years of professional experience in application management, service management or IT operations
• Sound knowledge of service management processes according to ITIL. A v4 certification is desirable
• Practice in managing application service providers and software providers
• Technical understanding of system architectures, data flows and interfaces
• Experience with ERP, merchandise management or SCM systems in retail or logistics
• Confident handling of ticket and monitoring tools (e.g. ServiceNow, Jira, Power BI)
• You are characterized by your analytical, structured and strong implementation personality
• Very good German and English skills round off your profile

We offer you

Work-life balance A flexible working time model and the option to work from home.

Welcome Days Our comprehensive onboarding supports you in making a successful start at our company.

Induction A structured induction in your area that optimally prepares you for your role.

Our location Very good transport connections and free parking.

The canteen In our company restaurant "Frankies" you get inexpensive food and drinks every day.

Discount in our stores 15% staff discount and exclusive VIP discount for your friends and family.

Advantage platforms Over 5,000 offers are waiting to be discovered on three advantage platforms.

Company pension scheme and capital-forming benefits We subsidize your reserves and pay capital-forming benefits.

Training and development opportunities Your further development is important to us. We offer a wide range of training courses and seminars.

We are Woolworth. Are you too?

Join our team now and apply.

*gender-neutral | All people are equally welcome at Woolworth.