IT Service Owner Product Specification System Tires (m/f/diverse) - REF89303O

IT Service Owner Product Specification System Tires (m/f/diverse) - REF89303O

We are seeking a highly skilled and experienced IT Service Owner for our Product Specification System Tires based on the Teamcenter Platform to join our R&D IT team in Hannover, Germany. You will be responsible for ensuring high-quality service operations in alignment with ITSM standards and defined SLAs. You will lead the activities of a global R&D IT service team consisting of internal and external members, managing day-to-day operations, support, maintenance, and continuous development of the service. This role includes steering infrastructure providers in the data center, supporting project initiatives, and driving operational excellence with a focus on optimal total cost of ownership.

Company description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and employed around 190,000 people in 55 countries and markets. The Tires group stands for innovative tire technology and offers digital tire monitoring and tire management systems along with other services to keep fleets mobile and efficient.

Responsibilities

• Coordinate global service activities to ensure seamless delivery.
• Control and manage the quality and efficiency of IT service delivery.
• Handle escalation processes with R&D IT and R&D Management.
• Foster skill and knowledge development within the service team.
• Oversee service infrastructure and ensure its reliability and scalability.
• Manage core ITSM processes including Incident, Problem, Change, and Release Management.
• Oversee software development activities related to the service.
• Ensure IT security and compliance with internal and external standards.
• Analyze and resolve service-related incidents and perform root cause analysis for recurring issues.
• Develop mid- and long-term solutions to improve system stability and performance.
• Analyze, design, and implement new customer requirements; collaborate with stakeholders to translate business needs into technical solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field
• Minimum of 5 years of experience in application operations and development
• Profound experience with Teamcenter (Siemens)
• Excellent project management and stakeholder management skills, including SCRUM, KANBAN and Waterfall
• Strong knowledge of ITIL framework and IT service management best practices
• Proven experience in service delivery and continuous improvement
• Advanced problem-solving and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work effectively in a fast-paced, dynamic environment
• Ability to work in international, hybrid teams with international customers
• Fluency in English (spoken and written)

Applications from severely handicapped people are welcome.

Additional information & benefits

• Potential to an out of Tarif salary contract
• 30 days of paid vacation per year
• Attractive career development opportunities
• Flexible working options including mobile work, part-time, flexible hours and Sabbatical options
• Cross-Border mobile work options up to 40 days per year from other EU countries
• Company pension plan
• Employee discounts and benefits
• Diverse programs supporting better work-life balance (e.g., company childcare and emergency care)
• Discounted access to sport facilities across Germany
• A diverse environment across locations and a modern on-site canteen

Diversity, Inclusion & Belonging are important to us and we offer equal opportunities to everyone — regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

#Jobdrehscheibe

Hannover, Lower Saxony, Germany

#J-18808-Ljbffr