IT-Service-Portfolio-Manager (m/f/x)

Stellenbeschreibung:

IT Service Portfolio Manager (m/f/x)

Located within Corporate IT of the company group, this role focuses on managing and evolving the IT Service Portfolio to ensure strategic alignment, transparency, and efficiency in the delivery of IT services across the organisation. The IT Service Portfolio Manager is responsible for the structure, documentation, and strategic alignment of the IT Service Portfolio, covering current, future and end-of-life services. The role ensures that the portfolio reflects business priorities, information security aspects, supports informed decision-making, and drives the evolution of our IT service landscape in line with corporate goals.

Responsibilities

Strategic responsibility for the alignment and continuous development of the IT Service Portfolio and its operability
Ensuring transparency and consistency across current, future, and end‑of‑life IT services
Defining and governing service design principles, structures, and documentation standards
Collaborating closely with financial management, IT controlling, demand management, service implementation and operations
Supporting budgeting, cost allocation models and service pricing mechanisms
Providing KPI based regular IT service portfolio reporting (e.g. SLA compliance, utilisation, financials, performance) and risk management
Driving the maturity of IT service management across the organisation
Engaging with service owners, catalogue managers, and other portfolio stakeholders
Participating in regular meetings and workshops with adjacent departments such as service implementation and IT operation

Qualifications

Several years of experience in IT Service Mgt., Application Lifecycle Mgt., Portfolio or Catalogue Mgt.
University degree in business informatics or a comparable field
Practical experience in IT Service Mgt. frameworks such as ITIL and COBIT
ITIL Foundation certification (or higher), ideally complemented by COBIT certification
Strong analytical skills combined with a structured and quality‑driven working style
Exceptional conceptual thinking and communication abilities
Experience in IT financial structures and service governance processes
Experience in the definition, negotiation and implementation of SLAs and further KPIs
Fluent English skills in written and spoken form (ideally C1 level), German is a plus

Benefits

An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
The opportunity to be a part of a global leader in innovation
A dynamic and supportive work environment with opportunities for personal and professional growth
Shaping and supporting meaningful change within our IT world
Attractive remuneration and social benefits
Flexible and hybrid working
Freedom for creative work
Company pension scheme
Crisis‑proof workplace
Individual development and training opportunities
Employee benefits & discounts
Bicycle leasing
Healthy & regional catering
Company health managementEGYM Wellpass