IT Service Portfolio Manager

Key Role Summary

The role of IT Service Portfolio Manager is a critical position within Corporate IT. This position focuses on managing and evolving the IT Service Portfolio to ensure strategic alignment, transparency, and efficiency in delivering IT services across the organization.

The IT Service Portfolio Manager is responsible for the structure, documentation, and strategic alignment of the IT Service Portfolio, covering current, future, and end-of-life services. The role ensures that the portfolio reflects business priorities, information security aspects, supports informed decision-making, and drives the evolution of our IT service landscape in line with corporate goals.

This role fosters cross-functional collaboration and transparency across all levels of the organization. It involves working closely with service owners, finance, information security, demand, and catalogue management functions to achieve common objectives.

Key Responsibilities

• Strategic responsibility for aligning and continuously developing the IT Service Portfolio and its operability.
• Ensuring transparency and consistency across current, future, and end-of-life IT services.
• Defining and governing service design principles, structures, and documentation standards.
• Collaborating with financial management, IT controlling, demand management, service implementation, and operations.
• Supporting budgeting, cost allocation models, and service pricing mechanisms.
• Providing KPI-based regular IT service portfolio reporting (e.g., SLA compliance, utilization, financials, performance) and risk management.
• Driving the maturity of IT service management across the organization.
• Engaging with service owners, catalogue managers, and other portfolio stakeholders.
• Participating in regular meetings and workshops with adjacent departments such as service implementation and IT operation.

Required Skills and Qualifications

• Several years of experience in IT Service Management, Application Lifecycle Management, Portfolio or Catalogue Management.
• University degree in business informatics or a comparable field.
• Practical experience in IT Service Management frameworks such as ITIL and COBIT.
• ITIL Foundation certification (or higher), ideally complemented by COBIT certification.
• Strong analytical skills combined with a structured and quality-driven working style.
• Exceptional conceptual thinking and communication abilities.
• Experience in IT financial structures and service governance processes.
• Experience in defining, negotiating, and implementing SLAs and further KPIs.
• Fluent English skills in written and spoken form (ideally C1 level).

Benefits and Career Opportunities

We offer a dynamic and supportive work environment with opportunities for personal and professional growth. Our benefits include attractive remuneration, social benefits, flexible working hours, freedom for creative work, company pension scheme, crisis-proof workplace, individual development and training opportunities, employee benefits & discounts, bicycle leasing, healthy & regional catering, company health management, and EGYM Wellpass.

Join us and become part of our strong team. Take advantage of exciting development opportunities and shape the future of our IT world.

About Us

We are an internationally successful family business. We offer a secure job, a unique variety of tasks, and exciting development opportunities. We foster cross-functional collaboration and transparency across all levels of the organization.