IT Specialist Infrastructure & Service Management (m/w/d)

IT Specialist Infrastructure & Service Management (m/w/d)

Join to apply for the IT Specialist Infrastructure & Service Management (m/w/d) role at DHL Global Forwarding . DHL Global Forwarding is a leading freight specialist offering air and sea freight services with around 30,000 employees worldwide.

Our commitment to service, quality and sustainability connects people worldwide and improves their quality of life. You and your colleagues benefit from that vision.

Responsibilities

• Responsible for planning and optimizing hardware and software assets to ensure efficient resource usage.
• Ensuring and continuously improving the quality of IT services in the asset area.
• Conducting regular license checks and analysing and optimizing license usage.
• Coordinating the complete license acquisition process via our internal procurement tool.
• Supporting business units with IT orders, reviewing and approving them within order management.
• Documenting and constantly enhancing processes in order and asset management.
• Representing the interests of the area in procurement and working closely with IT service owners.
• Leading change‑management activities and ensuring transparent communication.
• Maintaining and updating the approval matrix.
• Actively participating in service review meetings and supporting incident‑management processes.
• Co‑optimizing service delivery processes with service providers.
• Monitoring service partner performance and ensuring compliance with SLAs.
• Verifying service quality and defining KPIs to measure results.
• Creating service‑related documents such as SLAs, support documentation, and service‑request forms.
• Maintaining and updating service documentation for assigned services.
• Handling coordinating tasks in PMO, planning project steps using a WBS.
• Applying project‑management methods.

Qualifications

• Completed training as a clerk in IT system management, office management, or a Fachinformatiker, or a bachelor’s degree in a relevant field.
• Excellent German and good English skills (both written and spoken).
• Excellent knowledge in IT infrastructure and Microsoft technologies.
• Experience in IT infrastructure service management (ITIL certification, best practices).
• High degree of service orientation, independence, and willingness to perform.

Benefits

• Opportunity to develop and contribute within a worldwide operating conglomerate.
• 13th salary allowance and asset‑building benefits.
• FlexWork and part‑time options.
• Excellent social benefits, family service, business bike, corporate benefits.
• Celebration on holidays.

How to Apply

We look forward to your application! MENSCHEN VERBINDEN. LEBEN VERBESSERN.