IT Specialist / Technical Analyst in 3rd level support

IT Specialist / Technical Analyst in 3rd level support page is loaded## IT Specialist / Technical Analyst in 3rd level supportlocations: Germany - Munichtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R35615**Job Summary:****Job Description:****The IT Specialist / Technical Analyst in 3rd level support at incadea Headquarter, your tasks:*** IT specialist/ Technical Analyst is part of the international 3rd level products support team.* Analyzing, troubleshooting, and leading the resolution of the complex Software System issues (incadea products portfolio, incadea cloud applications).* Proactively improving our business processes and our product/support documentation.* Understanding the entire Software System and the correlation of its components to coordinate an effective problem resolution for the highest customer satisfaction.* This role is an IT professional who closely cooperates with our global project teams and with the software developers and architects, cloud & system operators, administrators of our central team.**Technologies at incadea:*** C#; .NET; ASP.NET Core; ASP.NET MVC; ADO.NET; Java script; HTML5; CSS3; Microsoft Azure; Kafka, Kubernetes, Docker, Angular, Microsoft D365 Business Central**Your Profile:*** + 3 years of professional experience in software development, IT administration and operation or administrating complex software cloud environments.* Proven practical experience with Client-Server systems as well as with web technologies.* Good level of technology know-how and practical experience with software development lifecycles, ideally involving modern cloud technologies and cloud services.* Experience with ERP platforms, especially Microsoft Dynamics NAV/D365 Business Central is a benefit.* Knowledge of Microsoft Azure or similar platform services, working with security certificates, token or cookie-based authentications, Angular, TypeScript, AJAX, ADO.NET, LINQ, Docker, Kafka, Kubernetes is an advantage.* You like to work in an international & multi-cultural environment.* You like to learn new things, enjoy new responsibilities.* Flexibility to adapt to shifting priorities with ease.* Solution orientation, strong organizing and keeping track ability.* You like to get involved in a problem, find a new and sustainable resolution yourself, and happy to give the impulse to go new ways & use new technologies.* You like to take ownership of the resolution of the complex tasks.* You are a team player, but you are also able to work independently.**We offer:*** A wide ranged, exciting and responsible role* An open culture with motivated teams and flat hierarchies* Opportunities for personal development and growth* An attractive compensation package* Flexible working hours and mobile work*\* Come as you are: Age, gender, ethnic origin, religion and ideology, sexual identity or disability do not matter to us - what counts is simply you***Worker Type:**Regular**Number of Openings Available:**1**About incadea:** incadea is a global digital software solutions leader for the automotive retail and wholesale industry. We help our clients improve their market positions with state-of-the-art technology powered by Microsoft Dynamics 365 Business Central.incadea supports more than 4,000 dealerships across 60 leading OEMs to transform their businesses and become high performers. **About our Team:** Our people are essential component for our success. Our international teams have unique skills and expertise in automotive retail, integration between OEM and retail systems, and core development platforms and tools. We are truly international and diverse. We understand the needs of different geographical markets and focus on enhancing our clients’ experience.
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