IT Support Engineer – Manufacturing

Shopfloor IT Support Engineer

We are looking for a proactive Shopfloor IT Support Engineer to support, troubleshoot, and optimize IT systems across advanced manufacturing environments. You will collaborate closely with production teams, IT stakeholders, and vendors to ensure smooth shop‑floor operations and quick incident resolution.

What You Will Do

• Monitor and resolve daily incidents (ideally using Remedy or similar ITSM tools)
• Support manufacturing users (IT & business) with functional system issues
• Actively contribute to team knowledge sharing and problem solving
• Provide stakeholder management and prepare operational reports
• Coordinate with cross‑functional teams and vendors to resolve issues quickly
• Maintain compliance with ITIL processes (Incident, Change, Capacity, Problem)
• Ensure SLA KPIs are achieved and service quality is maintained
• Work in shift rotation to support 24/7 manufacturing environments
• Collaborate with SMEs and external partners for escalations
• Provide progress updates to management and stakeholders

What You Bring

• Bachelor’s degree in IT, Engineering, or related field
• Experience supporting manufacturing shopfloor systems
• Knowledge of IT end‑devices (printers, scanners, terminals, etc.)
• Hands‑on experience supporting MES, SAP, CAD/CAM environments
• Understanding of Windows Server basics
• Experience in complex & high‑tech production environments is an advantage
• Familiarity with ServiceNow / Remedy and ITIL service processes
• Strong communication, teamwork, and problem‑solving skills
• Willingness to travel across Germany when required

Who this role suits

• Manufacturing IT Support
• MES / SAP support teams
• IT Service Desk with strong industrial exposure

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Information Technology and Manufacturing

Industries

• IT Services and IT Consulting