Stellenbeschreibung:

IT-Support engineer with good English communication skills.

European citizenship is required as the customer is an European Organization.

Aufgaben

Remote work is NOT possible.

The customer is a large sized European institution based in Munich. Position is on-site in Munich-Germany .

The IT Support Engineer:

  • handles end-user computer requirements and network requirements
  • performs hardware installation and troubleshooting
  • installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
  • Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.
  • resolves network and internet-related connectivity issues
  • installs and maintains network nodes such as Wi-Fi access points, network routers, etc.
  • installs and maintains printers and printing services
  • assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts
  • assists in the setup and monitoring of video conferencing sessions
  • documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system

Qualifikation

  • Excellent communication skills. IT-Support will be performed on-site.
  • Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience with e.g. Windows 10/11, Office 365, Edge, Chrome, Skype, Adobe and Windows common Applications
  • Good understanding of computer systems (hard- & software), printers and VICO systems
  • Ability to diagnose, troubleshoot support and repair of desktop hardware
  • Ask customers targeted questions to quickly understand the root of the problem
  • Incident and Change management within a special period of time (SLA)
  • Run a diagnosis of the problem on the spot using an diagnostic tool
  • Install Desktop/laptop and printer devices
  • Replace defective parts and equipment if necessary
  • Assemble and install Video Conferencing systems (VICO)
  • Participate in planned changes, updates and moves by arranging equipment and transferring data
  • Provide prompt and communicate accurate feedback to client
  • Ensure all issues are properly logged and up to date in ticketing system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintaining a very good relationships with the customer
  • Good mastering of the English language, both written and verbal

Benefits

Start is expected in December 2025. We offer a good salary as full-time employee based on experience. The job itself requires on-site presence in Munich, Germany on a daily basis .

#J-18808-Ljbffr
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    01 Dez 2025
  • Standort:

    München

KI Suchagent

AI job search

Möchtest über ähnliche Jobs informiert werden? Dann beauftrage jetzt den Fuchsjobs KI Suchagenten!