IT Support - Frankfurt - F/M

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve. Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands‑on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees. Our services cover a wide range: airline catering, buy‑on‑board and duty‑free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions. More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our Activity In Germany

• Main activity : Airline Catering
• Key clients: United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

We are looking to hire a IT SUPPORT.

Main Responsibilities

• Provide technical assistance to employees or customers regarding Hardware Software and Network issues.
• Troubleshoot and resolve technical problems via Phone, E‑Mail, Chat or in Person.
• Install, configure and maintain Computer Systems, Software, Printers and other IT Equipment.
• Perform System Updates, Patches and Upgrades.
• Manage user accounts and permissions.
• Monitor IT Systems to identify potential issues and ensure smooth operations.
• Document issues and solutions in Ticketing Systems.
• Set up Workstations for new employees (Hardware, Software, Accounts).
• Complete required security documentation and ensure all items are correctly labeled.
• Ensure IT security compliance such as applying security policies and monitoring for risks.
• Location: Must be located in Frankfurt or nearby and be able to travel to various locations (Berlin, Munich).
• Education: Bachelors Degree in Computer Sciences or related field.
• Experience: Previous experience in help desk or technical support is preferred.
• Skills: Strong problem‑solving abilities, strong communication skills and the ability to work under pressure.
• Basic knowledge of remote support Tools (TeamViewer, RDP, AnyDesk).