IT Support & Services Engineer (m/f/d) - 2 years contract

Stellenbeschreibung:

IT Support & Services Engineer (m/f/d) - 2 years contract

Join our global IT operations team in Munich as an IT Support & Services Engineer – a role that blends hands‑on infrastructure deployment with high‑level incident resolution and continuous improvement. You’ll be the bridge between corporate standards and local business needs, ensuring every site runs on reliable, secure hardware, networking, and virtualization platforms. This is a limited full‑time (Mon‑Fri) on‑site position.

Responsibilities

Implementation

Setup and configuration of local IT environment according to corporate standards
Deployment of new hardware, including receiving, racking, cabling, configuration and deployment
Manage & implement local solutions (mobile phones, printers, backup) according to corporate policies
Manage & implement local infrastructure (LAN, Server & Storage, Audiovisual) according to business needs and corporate policies
Collect local business needs and participate in the evolution of IT standards
Participate in M&A integration processes to ensure local implementation of corporate strategy & plan
Work closely with DevOps, Networking, and Application teams
Document processes, configurations, and architectural decisions

Support

Troubleshoot issues coming from Helpdesk
Provide Tier 2 and 3 support for escalated infrastructure issues
Ensure incident resolution based on OLA for hardware or systems on corporate personal IT work environments
Troubleshooting & resolution on local infrastructure
Propose and administer additional services for end‑users (loan fleet management, secure storage management, …)
Provide internal consulting on systems & storage when necessary
Collaborate with InfoSec teams to ensure compliance with ISO, GDPR, or NIST frameworks

Qualifications

IT Support & Administration experience
Data center infrastructure and best practices
Knowledge of auxiliary DC systems (UPS, cooling, electrical distribution and balancing, monitoring)
Up‑to‑date certifications preferred but not essential (MCP, CCNA, etc.)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Understanding of how to manage Windows systems in Active Directory (GPOs, SecurityGroups, User‑ and ComputerObjects)
Computer & Operating Systems: Linux (RHEL, SUSE) / Windows (Server + Client)
Strong expertise in virtualization technologies (VMware vSphere, Hyper‑V, Horizon, etc.)
Technical support experience
Automation Technologies such as Ansible and Jenkins
Fluency in German and English (verbal and written) is mandatory
French is a plus but not required
General interest in emerging technologies such as AI / VR and modern work environments
High self‑motivation to improve existing processes and systems

Inclusion statement

As a game‑changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.