IT Support Specialist / Engineer

Exciting opportunity to help shape the future of data-driven technology!

This role is ideal for someone passionate about delivering excellent technical support and enabling employees to perform at their best.

You will provide high-quality Enterprise Technology (ET) services across the organization, supporting teams including Sales, Finance, Marketing, HR, Engineering, and Leadership . The position requires strong expertise in centralized authentication, SaaS platforms, VPN, corporate networking, and Mac/Windows endpoint environments .

This onsite role in Berlin will focus on supporting local employees while also contributing to broader support operations across the EMEA region . You will play a key role in ensuring smooth daily operations, delivering an outstanding employee experience, and contributing to the success of the organization.

Key Responsibilities

• Build strong working relationships with Enterprise Technology teams to support project implementation and operational success
• Work with local department managers to identify, troubleshoot, and resolve technical issues while recommending solutions for evolving business needs
• Provide global support by managing tickets within the Enterprise Technology Service Management platform (ServiceNow) and escalating priority issues when required
• Follow and maintain standard operating procedures, redirecting issues to appropriate teams when necessary
• Develop, document, and implement standard operating procedures and support guidelines for remote ET support, helping guide Level 1 help desk operations
• Participate in global Enterprise Technology initiatives and projects
• Manage and prioritize multiple issues with minimal supervision while maintaining strong organizational practices
• Demonstrate strong troubleshooting and problem-solving capabilities in a fast-paced environment
• Support video collaboration tools (e.g., Zoom) and provide local A/V support when required
• Prepare office environments for new technology or service releases while ensuring compliance with IT security and governance standards
• Maintain accurate local hardware inventory and coordinate equipment logistics
• Prepare and deploy hardware for new employees
• Deliver weekly onboarding sessions for new hires
• Troubleshoot client-side network connectivity issues

Requirements

• 5+ years of experience supporting IT infrastructure
• 2+ years of experience providing executive-level technical support
• Strong experience supporting MacOS environments at the user level
• Familiarity with change management processes and policies
• Experience administering small corporate server environments
• Experience with collaboration and IT tools such as:
• Zoom
• Slack
• Okta
• Confluence
• JIRA
• ServiceNow
• Microsoft 365 Administration
• Google Workspace Administration
• Jamf Administration
• Active Directory Administration

Additional requirements

• Ability to work flexible hours, including occasional overtime or after-hours support
• Participation in an on-call rotation for after-hours support
• Ability to lift up to 50 lbs and troubleshoot networking equipment within office infrastructure (e.g., IDF closets)