IT-Supporter User-Helpdesk (m/f/d)

IT‑Supporter User‑Helpdesk (m/f/d)

NetCologne IT Services GmbH

Permanent position, full-time – Cologne

Your tasks

• Acceptance, processing and prioritization of incidents and service requests according to ITIL
• Supporting IT contact persons (m/f/d) at schools and business customers remotely via ticket system, telephone and email
• Ensuring trouble‑free functionality of all IT systems and software applications in cooperation with 2nd level administration and the other IT teams
• Deployment and configuration of workstations (Windows), Apple & Android devices
• Management and maintenance of over 100,000 iOS, Android and Windows clients
• Documentation of workarounds and solution approaches in a knowledge database

Your profile

• You have IT‑related vocational training or relevant proven professional experience
• You are very familiar with common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
• Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS)
• You work just as well independently as in a team and enjoy communicating on the phone
• You are characterized by a strong customer and service orientation as well as a structured and careful way of working
• Fluent written and spoken German is a prerequisite

What we offer you

You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.

In an exciting working environment with short decision‑making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.

• A permanent, financially secure and long‑term position
• Regular internal and external training
• Flexible working hours and a home‑office arrangement
• Ultra‑modern office space based on the "New Work" concept and chill‑out & creative areas
• A monthly credit card topped up with €25 for shopping and purchases
• An attractive company pension allowance including individual advice from an external service provider
• A Germany ticket and JobRad offers for a comfortable ride to work
• Flat hierarchies and open communication
• A team kitchen and a canteen
• Regular team events
• 30 days vacation (if desired, you can choose between 25 and 35 vacation days) + 4 custom days
• Fresh fruit every week as well as coffee, tea and water as much as you like

Interested?

Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date.

NetCologne IT Services GmbH

Human Resources Department | Elisa Zube & Michèle Polcyn

Adolf‑Grimme‑Allee 3 | 50829 Cologne