Darwin Recruitment

ITSM Migration Consultant

Darwin Recruitment WorkFromHome

Stellenbeschreibung:

ITSM Migration & Ticketing System Consultant (Siit → Assist)
3-Month Contract | 2-3 Days per Week | German Preferred | 5-10 Years Experience

Darwin Recruitment is partnered with a leading organisation undergoing a transformation of their ITSM landscape. They are replacing their legacy ticketing & CMDB system (Assist) and implementing a new platform (Siit). We are looking for an experienced consultant to lead the setup, configuration, and migration activities.

Job Title: ITSM Migration Consultant

Responsibilities

  • Full setup and configuration of the new Siit ticketing system
  • Design ITIL-aligned workflows: Incident, Problem, Change, Service Request
  • Define roles, permissions, automation rules, and escalation paths
  • Configure forms, fields, templates, notifications, SLAs
  • Build and optimise the CMDB structure , relationships, and data models
  • Plan and execute the migration from Assist → Siit (tickets, assets, CI data, users)
  • Optional: contribute to an upcoming JIRA migration project

Requirements

  • 5-10 years experience in ITSM implementations or migrations
  • Strong knowledge of ITIL processes & ticketing system setup
  • Hands-on experience with ITSM tools (Siit, Jira Service Management, ServiceNow, Freshservice, etc.)
  • CMDB design, CI relationships, data modelling
  • Experience with API integrations, REST, ETL tools, automation
  • Strong background in migration planning, validation, cutover
  • English langauge mandatory (German nice to have also)

Project Details

  • Start: ASAP
  • Duration: 3 months (extension possible)
  • Workload: 2-3 days per week
  • Location: Berlin
  • Languages: English required, German beneficial
  • Contract & Rate: Competitive daily rate (based on profile & experience)

If interested, please apply with your updated CV and contact number to

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Taz Khan

#J-18808-Ljbffr
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

    Development & IT
  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    25 Nov 2025
  • Standort:

    WorkFromHome

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