ITSM SAP and Signavio Process Manager (f/m/d)

ITSM SAP and Signavio Process Manager (f/m/d)

Siemens Healthineers

Information Technology

Siemens Healthineers AG

Profesional Junior

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our global team as ITSM SAP Process and Signavio Process Manager (f/m/d).

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

You will be the SAP responsible for Knowledge-, Complaints- and Request Management and will support the Application Management with Training organization and Community Management.

As the SAP representative for the listed ITSM processes and contribute to fully leveraging their potential for SHS within SAP.

You assist with operational topics (e.g. Review and approval of all Knowledge Articles), as well as strategical topics (define the process for SAP within the ITSM framework).

You will also be responsible for setting up reports to generate transparency about the value add of Knowledge-, Complaints- and Request Management.

As the Signavio Application Manager and central driver for the Process Documentation process you will support, enable and train our Business Colleagues to successfully leverage Signavio as a Process Documentation Tool.

This includes the setup and governance of the Process Documentation process.

You have a successfully completed Master degree in Computer Science, Marketing, Business Informatics or other related fields.

You have first experience with process documentation tools including Signavio and have an overall good technical understanding.

You have first experience in leading projects and implementing new tools and processes.

You are familiar with SAP and its supporting products.

You have a good understanding of IT Service Management Processes and ITIL.

You can translate the current project status in easy-to-understand reporting.

You have a Strategical way of thinking and mindset and can adjust SAP Goals to the overall IT Strategy.

Your attributes and skills:

You communicate easily with our international team in English, German language skills are an additional plus.

You can understand and solve problems within complex processes.

You are well structured and able to communicate in a clear and inspiring way which helps you to overcome resistance and successfully drive Change Management.

You are fond of networking and stakeholder Management.

Our global team:

Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.Check our Careers Site at

As an equal opportunity employer, we welcome applications from individuals with disabilities. #myabilityshs

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Siemens Healthineers Germany was awarded the Great Place to Work® certificate.

Wish to find out more before applying? Contact us: , if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is KatharinaRuhnke.

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