ITSM System Administrator/Developer (m/f/d)

Stellenbeschreibung:

WWK is looking for an
ITSM System Administrator/Developer (m/f/d)
Are you looking for a professional challenge and want to break new ground? Then you've come to the right place!

Your responsibilities

Develop sustainable solutions for IT service management at WWK. Contribute your IT expertise. As a System Administrator/Developer (m/f/d), you will play a central role in the operation and further development of our ITSM system. You will combine technical know-how with analytical thinking and actively contribute to the secure, efficient, and future-oriented development of our IT processes in accordance with ITIL. You will work closely with our departments, service providers, and partners.

Planning, implementation, and coordination of release and maintenance activities
Identifying, evaluating, and implementing optimization potential in existing systems
Designing and developing modules, components, and interfaces in accordance with functional requirements
Acting as a contact person for technical and functional requirements as well as for problems within the ITSM framework
Introduction, evaluation, and further development of security measures as well as access and authorization concepts
Detailed analysis of malfunctions, development of options for action, and escalation of malfunction reports
Creation and maintenance of system-specific documentation
Introduction and continuous development of ITIL processes in ITSM

Your skills

Completed training as an IT specialist (m/f/d) and/or a degree in the IT field
Experience in the ITIL environment, ITIL4 Foundation desirable
Several years of professional experience in the IT environment with good knowledge of MSSQL, Java, and Jasper Reports
Strong analytical skills, process-oriented thinking
Willingness to familiarize yourself intensively with tools, systems, and processes and to actively develop them further
Interest in project work and in taking on responsibility
Very good communication skills and a strong service mindset
Very good German language skills (at least level C1)

We as an employer

We – the WWK Insurance Group – are one of the most traditional and innovative companies in the German insurance industry. We are a strong, independent, and modern financial services provider with solid fundamentals and strong growth, and we are one of the market leaders in the field of unit-linked life insurance.
Our relationship with our customers and employees is equally important to us, which is reflected in our company motto, "a strong community." For us, a company's greatest asset is its qualified employees—because they are the guarantee for satisfied customers. That's why we look forward to meeting motivated and committed peopl