Journey Design Specialist

Job Description:

As a Journey Design Specialist (Remote), you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States , we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.
• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.