Jr Customer Success Manager | SaaS Scale-Up (Munich, Hybrid)

Our client is reshaping the HR Tech & Wealth Management space with a modern European SaaS platform. They help companies upgrade how they support employees - from digital pension solutions to broader financial wellbeing tools.

After a strong funding round and partnerships with key platforms like Personio and DATEV, the company is growing quickly - and expanding its Customer Success team.

You’d be joining at an exciting stage, working closely with the Senior CSM (who we placed) and taking ownership of new customer onboarding .

The Role

This position is all about owning the first impression .

You’ll guide new customers from signed contract to go-live - making sure everything runs smoothly, from data setup to system rollout.

You’ll work hands‑on with clients, data, and internal teams - combining project management, customer communication, and technical onboarding.

Over time, you’ll also have the opportunity to grow into broader Customer Success responsibilities.

What You’ll Do

• Own onboarding projects end-to-end (kick-offs, timelines, stakeholder coordination)
• Guide customers through setup, ensuring a smooth and structured implementation
• Work with customer data (Excel-based), validating and preparing it for system integration
• Support technical onboarding (with engineering support where needed)
• Lead client meetings confidently and act as a trusted point of contact early on
• Ensure successful go-live and train users on the platform
• Support ongoing CS topics and gradually grow into more strategic responsibilities

Your Profile

• 2+ years experience in Customer Success, Project Management, Support, or similar client‑facing roles
• Confident communicating with customers and running meetings independently
• Strong organizational and project management skills
• Comfortable working with data (Excel is key here)
• Interest in technical topics and willingness to learn (APIs, integrations, etc.)
• Reliable, structured, and proactive mindset - someone who takes ownership
• Fluent in German and English

What’s In It For You

• Competitive salary, with performance and benefits
• Hybrid setup - 3 days/week in Munich office
• Direct exposure to customers, product, and company growth from day one
• Clear development path into full Customer Success/strategic roles
• Work closely with an experienced CSM and learn fast
• Real ownership - not just support work, but true responsibility

Why This Role is Interesting

• You’ll own onboarding , not just assist
• You’ll work on real customer problems from day one
• You’ll be part of building the CS structure from an early stage
• You’ll gain exposure across data, product, and customer strategy

Equal Opportunity

Baldur Connect is committed to equal opportunities and encourages applications from all qualified candidates regardless of background.