Junior Customer Success Manager

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Hello, we are AMBOSS and are looking for a sparring partner for our customers in the International and the US markets!

Location: Berlin (hybrid)

Contract type: 1‑year fixed term with the possibility of extension to a permanent contract.

About AMBOSS: AMBOSS is a learning and clinical decision support tool that empowers medical professionals worldwide to provide the best possible care. Founded in 2011, we now operate in 180 countries with more than 600 employees in Berlin, Cologne, New York, and Cagliari.

Responsibilities

• Support medical schools and clinics worldwide to achieve success with AMBOSS by contributing to better teaching and informed clinical decision‑making.
• Manage, prioritize, and address a wide array of requests from the B2B Sales Team to support the retention and growth of our customers.
• Set up the different access methods for AMBOSS and articulate their advantages and disadvantages based on specific customer situations.
• Guide institutions through a smooth AMBOSS launch by ensuring access is set up on time, coordinating communication strategies and campaigns, and creating clear external instructions that highlight AMBOSS’s value and explain how to activate institutional licenses.
• Drive activation of AMBOSS licenses and trials by executing targeted outreach campaigns, monitoring performance, and evaluating impact through usage data and survey insights.
• Conduct in‑depth analysis of customer adoption patterns and translate data into actionable insights and recommendations.
• Partner with the B2B Sales Team to plan and execute migrations between access methods, ensuring the chosen approach aligns with institutional needs and minimizes friction for users.
• Collaborate closely with Engineering, Data, Sales, Marketing, and other departments to support customers better.

Qualifications

• Ideally you have previous experience in account management or customer success (1–2 years or an internship) combined with a degree in Business Administration, Marketing, Management or a relevant field.
• You are an outstanding communicator, both in writing and verbally, able to break down complex topics and tailor communication to the audience.
• You build rapport with stakeholders across different countries and seniority levels through authenticity, openness, competence, and clear communication.
• Applied project‑management mindset and independently organized work to deliver on time and with quality, even for complex projects.
• Analytical mindset and affinity for numbers, enabling you to interpret usage analytics and derive relevant insights for our customers.
• Eye for efficiency and continuous improvement of internal processes and materials.

Benefits

AMBOSSians enjoy an employee benefits package that supports financial, physical, mental health, and work‑life harmony. Learn more about our benefits.

We believe that diversity is a powerful driver of innovation and progress. We are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnicity, religion, disability, sexual orientation, or identity—is valued and has equal opportunity to thrive.

Even if you don’t meet every single point in the job description, we still encourage you to apply. We’d love to hear from you!

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