Junior Incident Manager

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

Do you want to take responsibility, grow, and develop in a dynamic environment? Then this position is exactly right for you.
As a Junior Incident Manager, you will be part of our dedicated Incident Management team that works at the intersection of Customer Service, Operations, Tech, and Product. Our mission is to ensure stable and trustworthy services for our customers across Europe by swiftly resolving operational and technical incidents with a customer-first mindset.
We are a fully remote team that thrives on ownership, transparency, and continuous improvement. Collaboration and clear communication are key to how we work. We embrace diversity, support personal growth, and value initiative at every level.

Tech Stack

Your Responsibilities

• Support the coordination of incidents, including documentation, research, and communication
• Step by step, grow into taking full ownership of incidents – from managing stakeholder communication to tracking follow-ups
• Draft incident status updates for internal stakeholders using templates and team input
• Ensure transparent and timely communication with customers during impactful incidents
• Maintain incident trackers and contribute to process improvements
• Participate in post-incident reviews (post-mortems), sharing learnings and helping to implement improvements
• Keep customer impact front and center in all documentation
• Proactively support your teammates and contribute to a constructive, feedback-oriented team culture

Your Profile

• Initial experience in customer service, operations, or technical environments – banking background is a plus but not a must
• Proactive and curious mindset – you like digging into root causes and finding better ways of doing things
• Resilience and flexibility – you stay calm and solution-oriented even when things are uncertain
• Strong communicator and team player, comfortable working independently in a remote-first setup
• Excellent written English skills; German or another European language is a plus
• Confident using digital tools like Google Workspace, Jira, and Zendesk
• Open to feedback and eager to learn – you're not afraid to ask questions when something is unclear

Our Benefits

Benefits der Raisin Bank

Join our mission, join our team - and grow with us

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 75 different nationalities.
As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• Flexible working hours, home office and 30 vacation days.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• You are moving from another country or city to join us? We will support your relocation.