Junior IT Administrator (m / f / d) on-site

About the role

As a Junior IT Administrator (m / f / d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure.

Your Responsibilities

On-boarding of new employees

• Create accounts for new users including Microsoft365, windows AD, and Linux accounts
• Setup the hardware for new employees including laptops, workstations, and phones
• Prepare additional peripherals for new employees, like keyboards, headsets, monitors
• Setup the workspace for new employees

Off-boarding of employees

• Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
• Track and collect their old equipment and return it to the IT department and storage
• Recycle laptops, phones, and other peripherals for the new users

IT storage management

• Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
• Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
• Manage storage based on general IT demands and internal project demand
• Tracking assets in the asset manager of our TopDesk ITSM
• Maintaining the IT inventory for ~1000 assets

Company phones management

• Track and manage company phones using Microsoft InTune
• Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
• Troubleshoot user issues with the phones
• Deploy new company-approved apps to phones using Microsoft InTune

Company accounts management

• Create or manage user accounts for Atlassian, including Jira and Confluence
• Create and manage VPN certificates for the users
• Manage different accounts and to name a few, Gitlab, unity, Solidworks and many more

Managing Windows devices

• Install and prepare Windows laptops and workstations
• Enroll them in Windows active directory
• Create and manage devices in the Windows active directory
• Install software depending on requirements
• Troubleshoot common Windows problems

Managing Linux devices

• Install and prepare Linux (Ubuntu22.04 / Ubuntu24.04) laptops and workstations
• Connect them to our management and automation system Puppet using frontend Foreman
• Manage devices in Foreman
• Define and deploy software to the machines using Foreman and Puppet
• Troubleshoot basic Linux issues

Providing IT support to the users

• Use the TopDesk ticketing system to provide support for our internal users
• Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
• Closely collaborate with the internal 3rd Level Support
• Provide support in multiple locations within Munich
• Occasionally provide support at our production site in Kaufbeuren

Essential Skills

• Practical experience in IT support
• Linux knowledge
• Windows knowledge
• Basic networking knowledge
• Cable management skills
• Organizational and time management skills
• Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
• Being "agile" - willingness to learn and adapt
• Excellent problem-solving skills, hands-on mentality, and flexibility
• High degree of service and customer orientation
• Fluent English skills
• Valid driving license

Beneficial Skills

• Puppet / Ansible experience
• Experience with Foreman
• Experience with TopDesk ITSM

What we offer

• Room for growth alongside experts, and in a challenging environment.
• Dynamic high-tech startup combined with financial soundness and world-class investors.
• Great working environment in a multi-cultural, international team.
• Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month.
• As a startup, we of course also have a rooftop terrace, free drinks, fruit, and team events.