Junior IT Operations Engineer

ai-coustics is building the reliability layer for Voice AI, the system that closes the gap between raw audio input and reliable machine understanding in production. By combining state-of-the-art speech and audio research with real-time, production-grade SDKs, we test, observe, and enable Voice AI systems to work in any environment. Our software is used by fast-growing Voice AI
companies across Europe and the United States whose products require reliable performance at scale: call center agents, voice agents, telephony apps, and enterprise voice assistants. We believe voice will become the main interface for technology and ai-coustics is building the foundational infrastructure to make audio input reliable, measurable, and easy to deploy.

We are backed by leading early-stage investors including Connect Ventures, Partech, Inovia Capital, as well as angel investors from HuggingFace, DeepMind and Amazon with deep expertise in AI and developer infrastructure. These partners share our vision and are helping us build a world-class team operating with high levels of responsibility and velocity. We look for people who take ownership, think systemically, and want to solve challenging real-world problems in close collaboration with our customers. If you're motivated by developing technology that is used in practice, shaping an emerging category and setting a new standard for how voice AI works in the real world, you'll feel at home at ai-coustics.

Tasks

Infrastructure & Device Management

• Manage and maintain devices across Linux, macOS, and local GPU servers
• Administer Google Workspace, Apple Business Manager, and MDM (Jamf)
• Maintain local network infrastructure (Ubiquiti) and handle domain/DNS management
• Manage Synology NAS systems for internal storage needs

Internal IT Support

• Provide first-line technical support for the team (access management, permissions, hardware setup)
• Run technical onboarding and offboarding for new and departing team members
• Maintain documentation for IT processes and systems

Automation & Tooling

• Build and maintain internal process automations using n8n, Zapier, Python, or Bash
• Support the development of AI-powered customer support workflows (Slack, Discord, Pylon)
• Identify opportunities to reduce manual work through scripting and automation

Compliance & Security

• Support SOC2 and ISO27001 compliance efforts
• Help maintain security policies and access controls
• Assist with security tooling and monitoring

Requirements

• Practical experience with Linux and/or macOS system administration
• Familiarity with networking basics (DNS, DHCP, VPNs, firewalls)
• Some experience with scripting (Python, Bash, or similar)
• Comfortable working with Google Workspace or similar productivity suites
• Strong problem-solving skills and a systematic approach to troubleshooting
• Good communication skills in English (German is a plus)
• Based in or willing to relocate to Berlin

Benefits

• Opportunity to work at a rapidly growing Voice AI startup, backed by top investors.
• Startup Culture: Dynamic, fast-paced environment with passionate and collaborative colleagues.
• High Impact: Groundbreaking startup at a pivotal growth stage, making a real difference in how people experience audio.
• Ownership & Autonomy: Take full ownership of projects and ship fast.
• Work With the Best: World-class team of engineers and builders with ample room for professional growth.
• Contribute to the Future: Define the landscape of Voice AI technology.

If you're excited about building the operational backbone of a fast-moving AI company and want to grow your technical skills in a hands-on environment, we'd love to hear from you. Apply today to join the ai-coustics team