Junior Operations Manager – Network & Performance (m/f/d)

Stellenbeschreibung:

ryd GmbH

Your Tasks

The Junior Operations Manager – Network & Performance is responsible mainly for managing and maintaining the operational performance of data-sourcing systems and service providers. This role ensures the smooth onboarding and performance monitoring of our Points Of Interest (Gas-/Wash stations, EV CPs), pricing and other data sources. It involves close collaboration with partners, support and our BI teams to resolve issues and therefore improve customer satisfaction.
You will be extending our ryd operations team, which operates with a collaborative mindset and also holds shared responsibility for fleet and payment performance. This structure encourages knowledge sharing and provides excellent cross-training opportunities.
The ideal candidate combines strong analytical skills, process-oriented thinking, and excellent communication abilities to support the company’s operations infrastructure and ensure reliable service for partners and customers.
Your Tasks

Monitoring & Analysis: Monitor point of interest availability and track success rates to identify operational trends and performance bottlenecks.
Partner Management: Communicate effectively with partner support teams to report and resolve performance issues.
Onboarding & Configuration: Handle the end-to-end onboarding of energy stations, ensuring accurate configuration and smooth activation.
Data Quality: Perform regular data validation and quality checks to maintain up-to-date records of station status.
Cross-Functional Support: Support the monitoring of payment transaction flows and assist with Fleet operational tasks (e.g., B2B customer onboarding) when necessary.

Your Qualifications

Several years of experience in operations, energy management, or partner management ideally in energy, mobility.
You are profound in Excel / Google Sheets, Basic knowledge of SQL is an advantage, but not required.
You have a process-oriented way of thinking, strong problem‑solving skills, and the ability to prioritize in a fast-paced environment.
Excellent communication and collaboration skills for working with internal teams and external partners.
Fluent English and German (as 95% of our partners are located in the Germany)

Your Perks

#shapingryd is one of our values, as we believe that transforming from Start‑up to Scaleup can only be achieved together.
We trust that #bettertogether can only be achieved by you taking ownership from day one.
We want to have our employees with us for the long haul. You get a permanent employment contract, competitive salary and a company pension scheme.
As a Ryder, you work flexibly from home up to two days a week and enjoy three team days in the Munich office (S-Bahn Donnersberger Brücke).
Professional onboarding package and buddies: From day one, you will be part of our monthly onboarding and buddy programme. Special: In addition to a buddy from the team, you will get to know a buddy from another area of the company on your first day, which will make it easier for you to get started with us.
The professional and personal development of our Ryders matters to us. We recognise potential and enhance it. Join us and write your own success story.
Never Stop Learning! You will get a training budget per year that you can freely allocate to our professional development.
You want to work from anywhere for a change? With RydFlex you can work abroad for up to 6 weeks anywhere within the EU.