Junior Studio Manager - Düsseldorf (m/f/d)

3 days ago Be among the first 25 applicants

About BEAT81

At BEAT81, we’re on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching. As a rapidly growing fitness‑tech startup, we empower people across Europe—and soon the world—to Sweat Smarter Together. Through innovative HIIT & RIDE workouts, real‑time heart rate monitoring, and gamification, we’re transforming the traditional fitness experience into something dynamic, personalized, and impactful. We’re building a world‑class team that values passion, potential, and the power of fresh perspectives.

Responsibilities

• Build and Lead a High‑Performing FOH Team: Recruit, onboard, and support FOH staff to uphold BEAT81’s exceptional hospitality standards, ensuring they feel valued, integrated, and clear on tasks and expectations.
• Lead by Example: Maintain a strong, visible presence alongside FOH staff, remaining approachable and supportive to cultivate a thriving team culture (75% of the job is based in our studios; this is not an office job!).
• Foster a Welcoming Customer Experience: Empower FOH staff to create a warm, inclusive atmosphere by offering personalized engagement, anticipating customer needs, and prioritizing customer satisfaction in every interaction.
• Ensure a Positive Studio Environment: Maintain an inviting and energizing atmosphere, attending to details like cleanliness for an outstanding studio experience.
• Uphold BEAT81 Standards: Consistently implement established company standards (e.g., equipment upkeep, inventory or orders), ensuring a seamless, safe, and hygienic studio environment.
• Manage FOH Scheduling Effectively: Oversee FOH scheduling, ensuring efficient use of FOH hours and flexibility to meet demand while providing stability for the FOH team.

Qualifications

• 3‑5 years of customer service experience, ideally in a leadership role, with a demonstrated ability to remain calm and professional under pressure while delivering exceptional service.
• Highly organized and adaptable, with the ability to manage and prioritize multiple tasks on the go.
• Exceptional attention to detail, ensuring nothing slips through the cracks, from customer interactions to studio standards.
• Effective communication skills with a diverse range of personalities, fostering a positive atmosphere for both team, coaches, and customers.
• Fluent in English and ideally at least B2‑level proficiency in German to connect with a broader customer base.
• Positive, can‑do attitude and willingness to jump into hands‑on tasks as needed, from supporting the FOH team to engaging in daily studio operations.
• Comfortable working a non‑traditional schedule, including weekends, early mornings, middays, and late evenings to meet the needs of a busy, 7‑days‑a‑week, year‑round operation.

Nice to Have

• Proven Leader: Experience building and guiding high‑performing customer service teams, fostering a culture of excellence.
• Fitness Passion: A genuine enthusiasm for fitness that inspires team members and enhances customer engagement.
• Adaptable Problem Solver: Quick‑thinking in fast‑paced environments, effectively addressing challenges while maintaining service standards.

Benefits

• ️♂️ WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice.
• LEARN & GROW: Professional development with a dedicated budget for courses, workshops, and certifications.
• EVENTS: Annual BEAT Connect event in Berlin, monthly team meet‑ups, team workouts, and seasonal parties to keep the team spirit high all year round.
• TASTY PERKS: Free drinks, fresh fruit, coffee, tasty granola, and more to keep you energized throughout the day.
• MONEY ON TOP: Private company pension plan in partnership with Stuttgarter Versicherung.
• FUTUREBENS: Access to a personalized dashboard for sustainable and future‑oriented employee offers from over 130 eco‑friendly brands.

BEAT81 is an equal opportunity employer, which means we do not discriminate. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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