Key Account Manager/ Customer Success Manager Enterprise (m/f/d)

Join Our Client’s Team as a Customer Success Manager!

At Eurotriade, we are excited to present an exceptional career opportunity with one of our esteemed clients, a leading company dedicated to transforming data protection into a competitive advantage. With their innovative Privacy Solution Platform, they empower businesses across various industries to manage data responsibly. Their mission is to revolutionize data protection, and they are looking for a dynamic Customer Success Manager (m / f / d) to join their team with a focus on enterprise customers.

What You’ll Do :

• Customer Journey Support : Guide and support existing customers throughout their journey, from onboarding to ongoing operations.
• Personalized Customer Care : Proactively engage with your regular customer base, addressing their concerns and needs with a personal touch.
• Training & Expertise : Conduct user training for the software, representing the company as a trusted advisor and subject matter expert.
• Project Management : Manage customer projects by identifying requirements, creating project plans, and coordinating implementation with the product team.
• Customer Satisfaction : Continuously seek opportunities to enhance customer satisfaction and implement measures to maintain high service standards.
• Upselling & Cross-Selling : Identify and act on upselling and cross‑selling opportunities through in-depth analysis of customer needs, in collaboration with the sales team.
• Collaboration : Work closely with product, development, and sales teams to refine and expand the software, incorporating customer feedback.
• Team Development : Contribute to the growth and improvement of the Customer Success team with your insights and experience.