Key Account Manager (Europe)

Phoenixx is a consulting and operations partner for the communication and real-time entertainment industry . With headquarters in Cheyenne (USA) and a European office in Hamburg, we help platform operators, agencies, and investors grow securely and sustainably. Our services focus on strategic consulting, compliance & risk management, operational excellence, AI & data innovation, and long-term advisory .

We combine over 60 years of industry experience with hands‑on knowledge of chat operations, moderator management, and international compliance . Phoenixx stands for clarity, professionalism, and innovation , providing clients with compliance‑secure structures and future‑ready growth models.

At Phoenixx, we offer our employees permanent roles, international career opportunities, and a modern working environment —combining flexibility with stability.

Job Description

Job Summary

Phoenixx is seeking an experienced Key Account Manager to manage and grow our client relationships across Europe. You will serve as the primary contact for platform operators, agencies, and investors in the communication and entertainment industry, ensuring client satisfaction while driving business growth.

Responsibilities

Manage and expand a portfolio of key clients across Europe

Build long‑term trust relationships with clients at management and board level

Identify client needs and match them with Phoenixx’s service portfolio (compliance, operations, AI & data innovation)

Prepare and deliver client proposals, business reviews, and progress reports

Work closely with internal teams to ensure seamless delivery of solutions

Requirements

• Bachelor’s degree in Business, Marketing, or related field (Master’s preferred)
• Minimum 5 years of experience in account management or consulting (SaaS, digital platforms, or communication services preferred)
• Proven experience managing international B2B client relationships
• Excellent communication, negotiation, and presentation skills
• Fluent English; additional European languages (German, Spanish, French) are a plus
• Willingness to travel within Europe
• Competitive salary and performance-based bonus
• Permanent employment with international growth opportunities
• Dynamic, innovative environment at the intersection of compliance, operations, and AI
• Remote-friendly culture with flexible working options

Phoenixx llc is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.